Reservationist-L'Auberge Carmel

2 weeks ago


CarmelbytheSea, United States Mirabel Hotel & Restaurant Group Full time

Reservationist To provide pre-arrival services to our hotel and restaurant guests/patrons including room merchandising, reservation and room assignment activities, selling additional services such as restaurant reservations and spa treatments, pre-arranging guest activity requests, and cross-selling. Key Areas of Accountability: Answer and handle all incoming telephone calls efficiently and accurately according to Mirabel Standards. Make and confirm room reservations according to each hotel's standards utilizing rooms merchandising techniques. Make and confirm dining reservations according to each restaurant's standards. Have extensive product knowledge of each of the properties and services in order to effectively service guest needs and effectively sell our services. Be familiar with all packages, promotions, events and advertising that a guest may call about. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment and travel directions. Ensure guests are advised of policies and deposit requirements. Offer and make pre-arrival arrangements for restaurant reservations, spa treatments, transportation, entertainment and any other guest requests. Keep familiarity current with Market Segments and Sources, Rates, Packages and Promotions. Communicate effectively with management and fellow employees. Complete Daily Tracking Reports & Checklists. Follow up on all Internet Bookings, assign room numbers, charge deposits, update notes, send e-mails or call by phone to sell dinner reservations or spa services and anticipate guest needs. Keep familiar with and be able to close out or manage third party reseller sites as assigned. Able to research past guest history and answer billing questions. Assist with training new Front Desk staff or Reservationist as assigned. Handles Expedia or other reseller sites billing as assigned. Assists with other responsibilities related to group reservations, revenue management, and restaurant book maintenance. Other Duties and Responsibilities: Attend all mandatory staff meetings and training sessions. Transmit and receive telephone messages. Complete Daily Tracking Reports & Checklists. Follow up on all Internet Bookings, assign room numbers, charge deposits, update notes, send e-mails or call by phone to sell dinner reservations or spa services and anticipate guest needs. Complete special projects as assigned by the Owners and General Manager.



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    **Reservationist** To provide pre-arrival services to our hotel and restaurant guests/patrons including room merchandising, reservation and room assignment activities, selling additional services such as restaurant reservations and spa treatments, pre-arranging guest activity requests, and cross-selling. **Key Areas of Accountability**: - Answer and...


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