Service Manager

2 days ago


Granbury, United States Shottenkirk Automotive Full time
Overview

Relocation Assistance Available to Qualified Candidates

As the primary point of contact for the dealership's fixed operation department, the Service Manager's responsibility is to listen, thoroughly understand customer & employee problems and to properly manage expectations. Through proactive leadership while creating an enjoyable work environment, the Service Manager heads a team of high-performance service professionals to consistently deliver world-class service to all customers.

This position requires high energy and attention to detail to create an environment that builds our team for the future and enbraces our company culture

The Shottenkirk Automotive Group currently operates 27 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

We offer:
  • Closed on Sundays
  • Employer- paid holidays and paid time off
  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and short-term disability
  • Company-paid life insurance for full-time employees (additional coverage available)
  • Charity and Community Outreach Opportunities
  • Skillset enhancement opportunities
  • Employee Recognition Programs
  • Family-owned and family-operated
Responsibilities

Service Manager:
  • Ensure the customer service experience meets dealership expectations
  • Monitor CSI and ensure that each advisor is understanding what and how many surveys are needed.
  • Work cooperatively with the sales department
  • Oversee used vehicle technicians and meet time to front line guidelines.
  • Train all service staff to promote customer satisfaction, and training requirements
  • Set department objectives that align with dealership objectives.
  • Manage a team of talented service technicians and service advisors.
  • Hire, train and evaluate service staff.
  • Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.
  • Be accountable for the department budget.
  • Nurture an enthusiastic work environment promoting teamwork and a positive work environment.
  • Ensure the service staff is kept up to date on technical issues and up to date on all products.
  • Oversee warranty claims and confirm warranty guidelines are being met
  • Coordinate repairs and maintenance of all service equipment.
  • Maintain daily, monthly reports as required by dealership management.
  • Monitor and manage work in progress
  • Other duties as assigned
Qualifications

Service Manager:
  • Hyundai experience is a plus
  • Success with running a fast paced shop
  • A good work ethic is a must
  • Valid driver's licsene
  • Factory training, ASE certifications or prior dealership experience is a highly desired
  • Must be able to keep up with a fast-paced environment
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug scree

We are an Equal Opportunity Employer.
All applicants must pass pre-employment testing including background checks, MVR, and drug screen.


  • Granbury, Texas, United States AELL Full time

    Job SummaryAs a Cook at Small Steps Childcare & Early Learning Center, you will play a vital role in preparing healthy and delicious meals for our young students. This is a fantastic opportunity to join a dynamic team and make a positive impact on the lives of children and their families.ResponsibilitiesPrepare and deliver nutritious meals to our classrooms,...

  • Service Advisor

    4 months ago


    Granbury, United States Jerry Durant Auto Group Full time

    Job DescriptionJob DescriptionService Advisor -  Our Service Advisors are the face of our service department. That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer...


  • Granbury, United States CEFCO Full time

    Customer Service Representative OpportunityCEFCO Convenience Stores is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with...


  • Granbury, Texas, United States Glenn Aire Company Full time

    Job Title: Customer Service Representative / Install CoordinatorWe are seeking a highly skilled and experienced Customer Service Representative / Install Coordinator to join our team at Glenn Aire Company. As a key member of our sales and installation teams, you will be responsible for managing day-to-day scheduling operations, ensuring jobs are ready for...

  • Restaurant Manager

    3 weeks ago


    Granbury, Texas, United States Papa John's Granbury, TX Full time

    Job SummaryPapa John's Granbury, TX is seeking a highly skilled and experienced Restaurant Manager to lead our team and drive business success.Key ResponsibilitiesQuality and Customer ServiceDevelop and implement quality standards to ensure high-quality products and exceptional customer service.Train and coach team members to meet quality and customer...


  • Granbury, Texas, United States DewaList Full time

    Job Title Customer Services Rep for good workAt DewaList, we are seeking a highly skilled Customer Services Rep to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Answer...


  • Granbury, Texas, United States Freeads24 Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Freeads24. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Answer incoming and outgoing calls...


  • Granbury, Texas, United States Adoak Full time

    **Job Summary**At Adoak, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.**Key Responsibilities**•...


  • Granbury, United States Aire Serv Heating and Cooling Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Aire Serv Heating and Cooling. As a key member of our service team, you will be responsible for delivering exceptional customer service, scheduling appointments, and ensuring seamless communication with our clients.Key ResponsibilitiesReceive...


  • granbury, United States Lake Granbury Medical Center Full time

    Job Title: Registered Nurse RN IBCLC Perinatal ServiceWe are seeking a skilled Registered Nurse to join our team at Lake Granbury Medical Center. As a Registered Nurse in our Women's Services department, you will play a vital role in providing high-quality care to our patients.Job Summary:The successful candidate will be responsible for providing lactation...


  • Granbury, United States Midas GRANBURY 5134 Full time

    Become a part of the Midas teamWhat We Offer:Employee discountsFlexible work hoursComplimentary uniformsPaid time offOpportunities for training and advancementAt Midas, we are committed to delivering exceptional services for customer vehicles through thorough inspection, diagnosis, and repair. We are currently looking for automotive service specialists who...


  • Granbury, Texas, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a Customer Service Representative to join our team at Michaels Stores. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.Key...

  • Guest Service Provider

    4 months ago


    Granbury, United States Golden Chick Full time

    **Job Description** **Job Title:** Guest Service Provider **Department:** Restaurant Operations **Reports To:** Shift Leaders, Assistant Managers and General Managers **FLSA Status:** Non-exempt **SUMMARY** This Golden Chick location is expanding and looking for an Guest Service Provider to join our team. We have values, vision, and a brand purpose for...


  • Granbury, Texas, United States DewaList Full time

    Job Title: Customer Support SpecialistDescription: As a Customer Support Specialist, you will be responsible for managing both incoming and outgoing communications with clients seeking assistance across various domains. Your role will include:Providing exceptional customer service and support.Addressing inquiries, offering clarifications, and resolving...

  • General Manager

    3 days ago


    Granbury, Texas, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a highly motivated and experienced General Manager to join our team at Domino's Pizza LLC. As a General Manager, you will be responsible for leading a team of employees and ensuring the smooth operation of our restaurant.Key ResponsibilitiesLead and manage a team of employees to achieve sales and customer satisfaction goalsEnsure...

  • General Manager

    3 days ago


    Granbury, Texas, United States Domino's Pizza LLC Full time

    About the JobWe are seeking a highly motivated and experienced General Manager to join our team at Domino's Pizza LLC. As a General Manager, you will be responsible for leading a team of employees and ensuring the successful operation of our store.Key ResponsibilitiesLead and manage a team of employees to achieve sales and customer satisfaction goalsEnsure...


  • Granbury, Texas, United States Golden Chick Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Provider to join our team at Golden Chick. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer service, ensuring a positive dining experience for our guests, and contributing to the overall success of our restaurant.Key...


  • Granbury, Texas, United States Acton Veterinary Group PLLC Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Acton Veterinary Group PLLC. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Provide a warm and welcoming experience for clients and...


  • Granbury, Texas, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Branch Office Administrator. As a key member of our branch team, you will play a critical role in delivering exceptional client service and supporting our financial advisors in achieving their goals.Key ResponsibilitiesDevelop and maintain strong relationships with...

  • General Manager

    6 days ago


    Granbury, United States Papa John's Granbury, TX Full time

    Job DescriptionJob DescriptionGeneral ManagerManages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team...