A/V Systems Programmer

3 days ago

Fort Worth, United States CornerStone Technology Talent Services Full time

**Position Overview:**

Seize this exciting opportunity to design, program, and maintain cutting-edge control systems for our clients' A/V systems. This role combines technical expertise with creative problem-solving and requires excellent communication skills to ensure seamless integration and optimal performance across all platforms.

**Coordinates With:**

- **Internal Team:** Account Manager, System Designer, Project Manager, Operations Administrator, Shop Lead, Project Lead, and Customer Support (CS) Administrator.

- **External Partners:** Manufacturers/vendors, manufacturer representatives, client representatives, and AV consultants.

- **Clients:** End-users and their technical teams (or IT vendors).

**Key Result Areas (KRAs):**

**1. Programming Roles & Responsibilities**

- Design and program control systems for audio/visual equipment such as projectors, screens, lighting, audio processors, and conferencing systems.

- Develop and implement custom control interfaces using platforms like Crestron, AMX, QSYS, or similar.

- Serve as the internal technical expert, providing advice and support to the team.

- Integrate A/V systems with existing IT infrastructure, ensuring network protocol and security standard compatibility.

- Load and test code in the shop before deploying it to the client's location.

- Assist the Customer Support Team with service issues.

- Conduct regular maintenance checks and updates on A/V systems to ensure optimal performance.

- Diagnose and resolve hardware and software issues related to A/V control systems promptly.

- Provide on-site and remote technical support for A/V system users.

**2. Efficiency**

- Complete programming within the budgeted timeframe and meet clients'/stakeholders' deadlines.

- Thoroughly test all programming before loading it into the client's environment.

- Submit accurate daily time logs and work logs.

- Submit credit card receipts weekly, at a minimum.

**3. Performance**

- Deliver engaging client training sessions on using the control systems, earning excellent client feedback.

- Ensure all control systems are assembled, tested, and project-ready before leaving the shop.

- Acquire one Certified Technology Specialist (CTS) Renewal Unit (RU) or manufacturer/vendor certification each month.

- Support service work orders as needed.

**4. Coordination**

- Coordinate with the Operations Manager, Administrator, Project Manager, and Project Team on schedules and timelines.

- Ensure on-time project completion through collaboration with the Client and Project Team.

- Work with the CS Administrator to provide additional service capacity.

**Job Requirements:**

- Embrace and exemplify Core Values.

- Proven success as a Customer Support Technician or Project Lead.

- Advanced knowledge of sound, acoustics, video, lighting systems, control, networking, and basic power systems.

- Proficiency with Digital Signal Processors (DSPs), control systems, video processors, iAuditor, IP addressing, and networking.

- Thorough understanding of construction drawings and schematics.

- Ability to quickly identify and correct errors in system drawings.

- Strong troubleshooting and problem-solving skills.

- Knowledge of methods and equipment to test and verify system performance.

- Mechanical aptitude and proficiency with common hand tools used in electrical and rigging trades.

- Ability to work comfortably at heights using ladders or mechanical lifts.

- Capability to lift, push, pull, or carry at least 50 pounds without assistance.

- Flexibility to stoop, bend, kneel, and twist frequently.

- Excellent hand-eye coordination and fine motor skills.

- Comfort working in demanding conditions, including extreme temperatures and confined spaces.

- Ability to handle stressful work situations and meet deadlines.

- Excellent verbal and written communication skills; professional demeanor and appearance.

- Proficiency with Excel, Word, Outlook, and OneNote.

- Valid driver's license with a good driving record and reliable transportation.

- Authorization to drive a company vehicle per the Fleet Safety Program.

- Ability to work on school and house of worship premises.

- Commitment to safe work practices.

- Willingness to travel as required (US only).

- Flexibility to work out-of-town, evenings, weekends, overtime, and long hours as needed.

**Education:**

- Certified Technology Specialist (CTS) certification required; CTS-I preferred.

- Associates or technical degree or 4 years of A/V experience with a High School diploma or GED.

- Commitment to continuous learning and staying updated on new products and industry certifications.

- Dedication to improving processes, quality, and maintaining renewal certifications.

Take this opportunity to join our client's team and make a significant impact in the A/V industry

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