Windows Admin I

2 weeks ago

Troy, United States Proctor Loan Protector Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Job Title: Windows Admin I

FLSA Status: Exempt

Department: IT Infrastructure

Reports to: Manager, Helpdesk and Desktop

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

  • Fun work environment with a variety of work
  • Being part of a team
  • Career growth
  • Ability to highlight your skills
  • Feel valued
  • Great benefits, pay and culture
Tell me more about this role, what would I be doing?

POSITION SUMMARY:

The Windows Admin I is responsible for the maintenance, configuration, administration, and support activities of computer systems in a multi-user organization. Onboarding and offboarding of new and existing teammates and infrastructure. Install hardware and software and participate in research and development to continuously improve and keep up with the IT business needs of the organization. Actively resolve problems and issues with computer systems to limit work disruptions within the company.

Performs general tasks to aid in the ongoing support of a desktop and server environment. May perform system backups; assists with end user questions and problems. Onsite and remote support. Will support Microsoft Office Suite of products and proprietary applications. Installs software and peripherals, performs general maintenance tasks, along with basic hardware repairs/upgrades.

Essential Duties and Functions: include the following. Other duties may be assigned.
  • Process incoming IT service requests.
    • Responsible for the onboard and offboard process of new and terminated users.
    • Audit and upkeep of a multi-user active directory infrastructure.
    • Responsible for the maintenance, configuration, and reliable operation of computer systems and virtual systems
    • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
    • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
    • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
    • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
    • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
    • Responsible for Auditing security access for systems
  • Provide computer technical support to end users
    • Independently analyze and solve client PC problems (hardware: software, network access)
    • Responsible for creating and maintaining current desktop software image and inventory for the IT department
    • Assist in development of all software and hardware policies.
    • Control and manage software and hardware policies.
    • Coordinate all physical user moves with department supervisors.
  • Performs AD adds, moves, changes, terminations
    • Create new ID's
    • Reset Passwords
    • Terminate ID's when needed
  • Troubleshoot hardware related problems
    • Memory Upgrades
    • Hard drive replacement and re-imaging of hard drives
    • Video card replacement
    • System board replacement
  • Maintain customer relations.
    • Update customer with pertinent work order status changes.
    • Ensure all customers' concerns are addressed.
    • Positively impact IT customer relations by proactively working to identify and address sensitive issues.
    • Follow-up with IT teams servicing problems and communicate problem and resolution to user as well as department (s) associated with the problem.
  • Support Software applications
    • Microsoft Office
    • Various Communications products
    • Proprietary Applications
    • Have the ability to research problems through reading documentation
  • Directly service customer requests that are within the scope of the Desktop Support Engineer.
  • Review practices and procedures of Help Desk and recommend more efficient means of handling and servicing customer requests.
    • Analyze work order repository for patterns
    • Train IT staff members on Call tracking
    • Facilitate status reports and customer communications
  • All other duties as required.
Competencies:
• Effective communication skills.
Articulate, business-like and friendly demeanor
Strong written skills for documentation and reporting
Strong verbal skills to explain both technical and lay issues to peers and user community
Good listening skills
Ability to defuse situations
Flexible and efficient
Ability to handle multiple tasks.
Adaptable to changing environment and workload.

• Motivation, Organization and Professionalism
Self-motivated and able to work with minimal supervision
Perceived as approachable
Work well under pressure/deadlines
Strong dedication to professionalism
Strong organizational skills
  • Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
  • Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
  • Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
  • Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability-the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
  • Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required
  • High school graduate
  • Computer experience
  • Proficient with MS Office Suite
  • Exceptional telephone demeanor
  • Ability to maintain a high level of confidentiality
  • 1 - 3 years' experience in a similar position
• Must always possess professional appearance and demeanor

Preferred
  • Pursuing or has already obtained an associate or bachelor's degree
Physical Requirements Necessary on a Regular Basis:
  • Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Ability to sit at a desk 7-8 hours per day.
  • Repetitive motion
  • Sedentary position


Pay Range
$21 - $24 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly
rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

  • Windows System Administrator

    2 weeks ago

    Troy, Michigan, United States Proctor Loan Protector Full time

    Job Title: Windows Admin IJob Summary: We are seeking a highly skilled and motivated Windows Admin I to join our IT Infrastructure team. As a key member of our team, you will be responsible for the maintenance, configuration, and administration of computer systems, as well as providing technical support to end-users.Key Responsibilities:System...

  • Energy Engineer

    1 month ago

    Troy, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionEnergy Engineer / Renewable Energy Site Engineer My Client, a multi-disciplinary engineering firm has an immediate opening for a talented Civil with 5 + years of experience using AutoCAD Civil 3d to design commercial solar projects and create site plans.NEEDEDBS- Civil Engineering or related field3+ years of experience in a...

  • Controller

    4 weeks ago

    Troy, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionFinancial Controller - Troy, ILIndustry:ManufacturingResponsibilities:Managing the accounting department and its staffMonitoring and analyzing financial performanceDeveloping and implementing financial policies and proceduresManaging the company's financial reporting processOverseeing budgeting and forecasting...

  • MEP Manager

    3 weeks ago

    Troy, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionMEP Manager (Mechanical, Electrical, Plumbing)My client - a well known and reputable full service engineering firm has an immediate need for a MEP Manager to lead the team from a technical and managerial perspective and to develop new clients for the company.NEEDEDBS Engineering Ability to lead and mentor junior EngineersPE...

  • Database Administrator

    2 weeks ago

    Troy, United States HTC Global Services, Inc. Full time

    HTC Global Services, Inc. has an opening for the position of Database Administrator (Ref# DBA112BV) to work in Troy, MI and various unanticipated locations throughout the U.S. As part of a team, responsible for database design, implementation, maintenance, administration, and performance for mainframe applications. Gather project requirements and design the...

  • Environmental Aide I

    5 days ago

    Troy, United States Trinity Health Full time

    Trinity Health - 2920 Tibbits Ave [Sanitation Worker] As an Environmental Aide at Trinity Health, you'll: Perform daily cleaning and supplying patient rooms, nurse stations, lounges, restrooms, offices, and other areas; Perform daily cleaning of floors and corridors; Provide project cleaning of walls, lights, windows, cubicle curtains, moving furniture, and...

  • Help Desk Support Specialist

    4 weeks ago

    Troy, Michigan, United States Teoresi Group Full time

    Help Desk Operator Job DescriptionWe are seeking an IT technician to join our internal ICT Helpdesk team at Teoresi, Inc.The ideal candidate will have a minimum 3 years of previous experience in similar positions and possess the following skills:Managing level I Helpdesk activitiesAssisting users with hardware and software issues on-site or...

  • Help Desk Operator

    2 months ago

    Troy, United States Teoresi Group Full time

    For our office in Troy (MI) we are looking for:Helpdesk OperatorWe are seeking an IT technician to join the internal ICT Helpdesk team. The resource will have to configure company IT devices and provide the necessary support for the tickets submitted by end-users.The role:The ideal candidate has a minimum 3 years of previous experience in similar positions...

  • Help Desk Operator

    2 days ago

    Troy, United States Teoresi Group Full time

    For our office in Troy (MI) we are looking for:Helpdesk OperatorWe are seeking an IT technician to join the internal ICT Helpdesk team. The resource will have to configure company IT devices and provide the necessary support for the tickets submitted by end-users.The role:The ideal candidate has 2-3 years of previous experience in similar positions and...

  • Help Desk Operator

    2 weeks ago

    Troy, United States Teoresi Group Full time

    For our office in Troy (MI) we are looking for:Helpdesk OperatorWe are seeking an IT technician to join the internal ICT Helpdesk team. The resource will have to configure company IT devices and provide the necessary support for the tickets submitted by end-users.The role:The ideal candidate has 2-3 years of previous experience in similar positions and...

  • Manufacturing Engineer

    3 weeks ago

    Troy, United States Panzer Solutions LLC Full time

    Dear Consultant,How are you doing well!My name is Zaid Khan, and I am a certified LinkedIn Recruiter currently working as a Talent Acquisition Specialist at Panzer Solutions LLC. We specialize in both IT and non-IT recruitment services across the U.S. I wanted to inform you about an exciting opportunity we have with one of your preferred clients. If you're...

  • Manufacturing Engineer

    3 weeks ago

    Troy, United States Panzer Solutions LLC Full time

    Dear Consultant,How are you doing well!My name is Zaid Khan, and I am a certified LinkedIn Recruiter currently working as a Talent Acquisition Specialist at Panzer Solutions LLC. We specialize in both IT and non-IT recruitment services across the U.S. I wanted to inform you about an exciting opportunity we have with one of your preferred clients. If you're...

  • Associate Account Manager

    2 weeks ago

    Troy, United States Kapnick Insurance Group Full time

    Description: Founded in 1946, Kapnick Insurance is an independent insurance advisory firm with Michigan roots and a global reach. Our 180+ colleagues provide expert guidance and creative problem solving pertaining to business insurance, risk solutions, employee benefits, worksite well-being, and personal insurance to a vast and diverse base of clients...

  • Medical Lab Scientist II

    1 week ago

    Troy, United States Actalent Full time

    Job DescriptionJob DescriptionJob Title: Medical Lab Scientist IIJob DescriptionResponsibilities are interchangeable within job titles of medical laboratory scientist (MLS), medical technologist, or clinical laboratory scientist. Determine the acceptability of specimens for testing according to established criteria. Perform routine and complex technical...

  • Loss Draft Call Center Associate, Class Date 10/11

    2 months ago

    Troy, United States Proctor Loan Protector Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: Loss Draft Associate FLSA Status: Non-Exempt Department: Lender Solutions Reports to: Manager of Lender Solutions Location: Proctor - 166 Who are we? What do we do? Company Overview: Proctor Loan Protector...

  • Quality Assurance Associate

    2 months ago

    Troy, United States Proctor Loan Protector Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Job Title: Quality Assurance Associate FLSA Status: Non-Exempt Department: Quality Control Reports to: Quality Supervisor Location: Proctor - 166 Who are we? What do we do? Company Overview: Proctor Loan Protector...

  • Manufacturing Engineer

    3 weeks ago

    Troy, United States S3 Staffing USA Full time

    Hello,Greetings from S3 Staffing..We have a job opportunity. Please have a look and let me know if you are interested.Please see the Job Description below: Role: ARV Manufacturing EngineerLocation: Troy, MIDuration: Contract/Full TimeUSC JD:Customer is saying their HR person will officially send us the JD in a few days time. However, I wanted to provide you...

  • Automotive Technician/Mechanic

    1 month ago

    Troy, MI, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...