Client Services Specialist I

4 weeks ago

Pittsburgh, Pennsylvania, United States LINQ Services Full time

Job Type

Full-time

Description

Join us as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This position is based out of a LINQ office in either Baltimore or Pittsburgh, working at least three days in office a week.

The Client Services Specialist I is the starting level for our team of client-focused specialists. This role serves as the first point of contact for our clients with email support cases. Client Services Specialists I serve our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist I at LINQ Services, you will be at the forefront of building strong and lasting relationships with our valued clients through email ticket service. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client focused work.

Key Responsibilities:

• Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.

• Use multiple online systems and support tools to effectively resolve tickets.

• Resolve assigned tickets accurately and in a timely manner.

• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.

• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.

• Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times

• Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.

• Utilize internal messaging systems to communicate and coordinate with peers and supervisor.

• Other duties as assigned.

Compensation
Hourly Wage: Base wage for this position is $18.27 to $20.19. Highly qualified candidates may be eligible for higher tier positions with higher compensation.

Additional Compensation: This position is eligible for pre-approved overtime and performance-based incentives. Incentives have potential payout of about $5,000, subject to performance of both individual and company.

LINQ Company Benefits: LINQ is proud to take care of its employees with a wide range of employee benefits including Generous medical, dental, and vision insurance benefits, Fully funded HRA with medical plan, optional dependent care FSA; Employer-paid Life/ADD insurance; Employer-paid Employee Assistance Program (EAP); 401(k) plan plus match and immediate vesting; PTO/Flexible time off, Sick leave; Paid parental leave, Paid medical leave for pregnancy and childbirth, Compassionate leave, Jury Duty leave, Voting leave; Unpaid FMLA leave, unpaid personal leave, and Military leave; 11 paid holidays per year; 3-week paid 5-year sabbatical; Pet Insurance option; 12 free Ubers rides per year; Catered in-office lunches...AND MORE

Requirements

Required Qualifications-Candidates who do not meet these qualifications will not be considered:

  • High school diploma, GED or equivalent
  • Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
  • Dedicated private work location without significant background disruptions
  • Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook).
  • Excellent verbal and written communication skills with a focus on active listening.
  • Strong interpersonal skills, with the ability to build rapport and trust with clients.
  • Problem-solving mindset and the capacity to handle challenging situations with diplomacy.
  • Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously.
  • Customer-centric attitude with a genuine passion for providing top-notch service.
  • Ability to pass a criminal history background check
  • Ability to work a Flexible work schedule
Preferred Qualifications
  • Proficiency in using CRM software
  • One year of customer service experience.
  • Prior experience with Salesforce.
  • Understanding of cellular services and markets.
  • Basic knowledge of mobile devices set-up, usage and backup functions
Salary Description

$18.27 to $20.19/hr

  • Peer Specialist I

    3 days ago

    Pittsburgh, Pennsylvania, United States UPMC Life Changing Medicine Full time

    Peer Specialists I are individuals with lived experience who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists I are role models of recovery values and principles by helping to identify and remove barriers and triggers to treatment for individuals receiving services from inpatient or outpatient...

  • Peer Specialist I

    3 weeks ago

    Pittsburgh, Pennsylvania, United States UPMC Part time

    The Transitional Recovery unit is a unique EAC, or Extended Acute Care, facility within the Western Psychiatric Behavioral System. This unit relies on Psychiatric Rehabilitation domains to help the individuals acclimate back into the community, strengthen their coping skills, and aims to help individuals reduce readmission.Peer Specialists I are individuals...

  • Client Services Specialist

    2 days ago

    Pittsburgh, Pennsylvania, United States UPMC Full time

    About the Position:The Service Coordinator I is an exciting opportunity for a motivated professional to join our team at UPMC Western Behavioral Health. As a key member of our staff, you will work directly with clients, families, and other stakeholders to provide comprehensive service coordination.Job Summary:This position requires a strong understanding of...

  • FOTO Client Management I

    1 week ago

    Pittsburgh, Pennsylvania, United States Net Health Full time

    About Net Health Belong. Thrive. Make a Difference. Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our...

  • Client Services Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Genesis10 Full time

    Genesis10 is currently seeking a Client Services Specialist with our financial services client in Pittsburgh, PA. This is a six-month + contract-to-hire position. This position will require working onsite 5 days a week. Compensation: $20.00 - $22.00 per hour, W2, depending on skill and experience level. ResponsibilitiesAssist multiple Operations teams who...

  • Client Services Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Genesis10 Full time

    Genesis10 is currently seeking a Client Services Specialist with our financial services client in Pittsburgh, PA. This is a six-month + contract-to-hire position. This position will require working onsite 5 days a week.Compensation: $20.00 - $22.00 per hour, W2, depending on skill and experience level.Responsibilities Assist multiple Operations teams who...

  • Community Support Specialist I

    7 days ago

    Pittsburgh, Pennsylvania, United States Transitional Services Full time

    Job DetailsLevel Experienced Job Location East Pittsburgh - East Pittsburgh, PA Position Type Full Time Education Level High School Salary Range $15.50 - $17.50 Hourly Travel Percentage None Job Shift Day Job Category Nonprofit - Social Services Description The Community Support Specialist I provide services to individuals with intellectual disabilities who...

  • Financial Services Specialist

    14 hours ago

    Pittsburgh, Pennsylvania, United States Henderson Brothers, Inc. Full time

    Your Next Career MoveAre you a seasoned financial services professional looking for a new challenge? Do you have a passion for helping clients achieve their retirement goals? If so, we invite you to consider joining our team as a Financial Services Specialist. In this role, you will work closely with clients to understand their needs and develop customized...

  • Client Relationship Manager

    4 days ago

    Pittsburgh, Pennsylvania, United States Bank of America Full time

    We foster a culture of Responsibility, Innovation, Collaboration, Integrity, and Accountability to drive growth and customer satisfaction.The role involves partnering with teams to deliver consumer and small business solutions, services, and strategies, supporting clients with self-service or transactional activities, leveraging resources, technologies, and...

  • Client Service Excellence Manager

    5 days ago

    Pittsburgh, Pennsylvania, United States Golden Reserve LLC Full time

    About the RoleAs a Client Service Specialist (CSS) at Golden Reserve, you will be responsible for managing our entire back-end client sales process, including building client roadmaps and facilitating start-to-finish insurance application execution. You will work closely with our CSS Team to drive business growth and deliver exceptional client experiences.

  • IT Specialist I

    2 weeks ago

    Pittsburgh, Pennsylvania, United States Rivers Casino Full time

    IT Specialist - Rivers Casino PittsburghSummary: The IT Specialist at Rivers Casino Pittsburgh is responsible for providing first-level support for software and hardware systems, responding to help calls, and ensuring all client/user service requests are addressed promptly. This role includes performing day-to-day system tasks, maintaining documentation,...

  • Client Relationship Specialist

    3 days ago

    Pittsburgh, Pennsylvania, United States CyberCoders Full time

    CyberCoders is committed to delivering exceptional services and solutions to its clients. As a Client Relationship Specialist, you will be responsible for building and maintaining strong relationships with clients, identifying new business opportunities, and ensuring customer satisfaction.The ideal candidate will have a proven track record of success in...

  • Patient Access Specialist I

    2 weeks ago

    Pittsburgh, Pennsylvania, United States UPMC Full time

    Join Our Team as a Full-Time Patient Access Specialist IAre you passionate about making a difference in patients' lives? We are looking for a dedicated Full-Time Patient Access Specialist I to join our dynamic Hematology/Oncology/BMT Unit.Primary Responsibilities:Verify and enter patient demographic information accurately.Schedule appointments in line with...

  • Financial Paraplanner/Client Service Specialist

    6 days ago

    Pittsburgh, Pennsylvania, United States Golden Reserve LLC Full time

    Golden Reserve is looking for an experienced Client Services Specialist (CSS). Our CSS is a mix of a Paraplanner and Client Services Coordinator. Unlike other financial institutions, this is NOT an administrative role. As a CSS, you would be responsible for (1) managing our entire back-end client sales process, including the building our client Roadmaps (our...

  • Client Experience Specialist

    3 days ago

    Pittsburgh, Pennsylvania, United States Anthony Cecchini - State Farm Agent Full time

    We are seeking a highly skilled and customer-focused Client Experience Specialist to join our team at Anthony Cecchini - State Farm Agent.The successful candidate will be responsible for:Providing exceptional customer service and supportAssisting clients with policy changes and updatesProcessing insurance claims and following up with clientsMaintaining...

  • Client Relationship Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Kovitz Full time

    Fort Pitt Capital Group a division of Kovitz Wealth Management is actively looking for a Client Relationship Specialist (CRS) to join our Client Service team in Pittsburgh, PA. The CRS handles operational and administrative tasks involved with financial planning and the wealth management process. They also work directly with a financial advisor supporting...

  • Client Services Manager

    3 days ago

    Pittsburgh, Pennsylvania, United States Signature Wealth Full time

    Job Description Job Description Are you a motivated leader with a passion for client service, team development, and process improvement? Signature Wealth, a leading independent financial planning and wealth management firm, is seeking a Client Services Manager to join our dynamic team.At Signature Wealth, we pride ourselves on our collaborative,...

  • Client Services Supervisor

    6 days ago

    Pittsburgh, Pennsylvania, United States Signature Wealth Full time

    Job Description Job Description Are you a motivated leader with a passion for client service, team development, and process improvement? Signature Wealth, a leading independent financial planning and wealth management firm, is seeking a Client Services Supervisor to join our dynamic team.At Signature Wealth, we pride ourselves on our collaborative,...

  • Community Living Specialist

    6 days ago

    Pittsburgh, Pennsylvania, United States Transitional Services Full time

    Job SummaryWe are seeking a highly motivated Community Support Specialist I to join our team. This role involves providing services to individuals with intellectual disabilities who reside in licensed 24-hour community homes. The ideal candidate will possess excellent communication and customer service skills, as well as the ability to work as part of an...

  • Client Support Specialist

    3 weeks ago

    Pittsburgh, Pennsylvania, United States Harrison Gray Search and Consulting LLC Full time

    Harrison Gray Search has partnered with a family-owned insurance brokerage seeking a Client Support Specialist for Strategic Accounts .Our client emphasizes doing what is right for its clients and colleagues, earning their nomination as a Top Workplace in the Pittsburgh, PA area. Position Summary The Client Support Specialist (CSS) is responsible for...