Our Client is seeking to contract a IT Technician (Desktop/Helpdesk). IT Technicians provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Configuration, management, maintenance, and troubleshooting of network printers and multifunction devices. Troubleshoot and provide audio and visual support for events. This work is done in person, remotely, by telephone, or via e-mail in a timely and accurate fashion.

Required Technical Skills:
• Strong general troubleshooting skills - client computers
• Technical knowledge of PC and desktop hardware and their internal components
• Hands-on hardware troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Familiarity of Active Directory
• Knowledge of Windows-based operating systems
• Applicant must have strong communication skills, including written, email, documentation, and verbal
• Strong knowledge of Microsoft Office applications

Required Non-Technical Skills:
• Must be able to work successfully and productively on their own, as well as in teams
• Must be able and willing to adjust planned work throughout the day when conflicting priorities arise
• Successful applicant must have strong interpersonal skills
• Familiarity with ticketing systems, such as ServiceNow
• Maintain up to date documentation

Not required, but desired:
• Preferably has experience working in an enterprise environment
• Familiarity with supporting iPhone and iPads
• Familiarity with enterprise Applications, including:
o Microsoft M365 (SharePoint, Teams)
o RSA SecurID
o Microsoft Authenticator
o Microsoft Software Center Console Management (SCCM)

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.