Account Coordinator | Washington DC

2 weeks ago

Washington, United States Foundation Direct LLC Full time

As an Account Coordinator for this technology-driven digital advertising company you must possess superior communication skills and have keen insight into client service relationships and processes. You will work closely with our Regional Performance Manager to understand existing and prospective clients' needs to optimize their digital strategy. You will develop and maintain an understanding of the automotive industry, products/services, strategic communication, and planning. You are highly organized, task- and detail-oriented, motivated, articulate, flexible, and capable of working under pressure.

This is a full-time, remote, salaried position. Candidates must reside in the continental U.S., no time zone preference, all welcome to apply

Responsibilities

  • Work closely with the Regional Performance Manager to provide a transparent and seamless experience for clients throughout all aspects of the Client Experience
  • Audit digital accounts for anomalies including, ensure best practices are being leveraged in digital accounts, compare performance to benchmarks, perform basic optimizations to ensure customer success
  • Run analyses to highlight performance improvements
  • Support monthly recurring work across all accounts, including mid-month pacing and performance checks, Facebook adjustments and video campaign adjustments
  • Maintain constant communication with internal teams on account status and current work-in-progress deliverables
  • Answer client questions and resolve issues in a timely manner
Additional Responsibilities
  • Know clients' markets, goals, and how to track progress on a daily, weekly, and monthly basis
  • Develop and maintain a working knowledge of the automotive industry, company culture, products/services, and strategic communication planning
Requirements
  • BS or BA, preferred
  • 1-2 years' professional experience, in Customer Service-related field, preferred
  • Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, a plus
  • Google Ads and Facebook Ads experience, preferred
  • Proficient in Google Sheets, Slides and Docs
  • Extremely organized, task, and detailed-oriented
  • Willingness to learn
  • Must be a critical thinker
  • Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
  • Demonstrated ability to proactively take ownership of projects
  • Ability to establish priorities and objectives
  • Must be flexible in a fast-paced, ever-changing environment
  • Must maintain focus and constructive behavior under pressure
  • Desire to help us improve our processes and our customer experience
  • Fantastic references

Compensation
Competitive compensation commensurate with experience. Company benefits offerings include medical, dental, vision, 401(k) matching, wellness, paid time off, and more. This is a full-time, remote, salaried position.

Next Steps
If you are interested in this position and would like to be considered, please complete the ONLINE APPLICATION and be sure to include a current resume and cover letter. Based on the number of applicants received, we will only reach out to those candidates whose qualifications most closely meet the needs of the position. If you are selected to move forward in the recruiting process, you will be contacted by a member of Foundation's team within the next 7-10 business days. Thank you and best of luck

ABOUT FOUNDATION DIRECT:

Created by the founders of Google's Automotive Retail Team, Foundation Direct provides a robust technology that empowers Automotive Dealers to take control of their digital advertising and "go direct" to the largest media partners (Google, YouTube, Facebook, & BING). Foundation's automated digital solution drives true business outcomes and brings transparency into fees, reporting, and performance that are desperately needed within the automotive industry.

Foundation Direct also has a business intelligence product offering that provides real-time data, standardized measurement and visualizations into dealership marketing and website performance at the dealership and dealer group level. Foundation Direct also has an exclusive partnership with NCM, powering the NCM Digital Performance Composite for NCM 20 Group Members.

While the company remains focused on prioritizing solutions that are best for the customer, Foundation Direct also promotes a culture that values diversity, equity, and inclusion. Employees are encouraged to share their opinions and have an opportunity to shape the strategy and products as the company evolves to meet the customer needs over time. The well-being and personal growth of Employees remains top of mind within the executive leadership team.

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