Director of IT

3 days ago

Milwaukee, United States North Shore Healthcare Full time
#LI-AS1d

Director of IT & Security

North Shore Health Support Center

Salary starting at $145k+, based on experience
Located in downtown Milwaukee, WI in the trendy HUB640 building

Summary/Objective:

North Shore Health, a leading skilled nursing provider with over 70 centers across Wisconsin, Minnesota, Michigan, and North Dakota, is seeking an experienced and strategic Director of IT & Security. This role is integral to our commitment to high-quality patient care, managing and protecting sensitive patient information across our extensive network. The Director of IT & Security will lead efforts to establish a robust internal IT infrastructure and ensure compliance with HIPAA and other relevant regulations.

Essential Functions:

  • Strategic IT Leadership: Develop and execute a comprehensive IT and Security strategy that aligns with North Shore Health's goals, ensuring secure, scalable, and efficient technology services
  • IT Infrastructure Transformation: Lead the transition to a self-performing IT department, gradually reducing dependency on third-party IT support vendors for services like helpdesk support, network management, and security operations. Establish internal capabilities, staffing, and processes to support this transformation
  • Security & Compliance: Oversee the development, implementation, and monitoring of all IT security policies and procedures, ensuring compliance with HIPAA and other applicable laws. Proactively manage risks associated with data security, disaster recovery, and business continuity
  • Helpdesk & User Support: Create and manage a robust helpdesk and support system, offering responsive, high-quality service to all users, including clinical, operational, and administrative staff. Establish efficient escalation processes and protocols to minimize service interruptions
  • Network Management: Lead efforts in network design, implementation, and maintenance, ensuring reliable and secure network access across all locations. Monitor network performance, troubleshoot issues, and drive improvements
  • Data Governance: Develop and enforce data governance policies, focusing on the security, privacy, and accuracy of patient information. Regularly audit data practices and systems to ensure compliance with regulatory standards
  • Team Development & Vendor Management: Hire, train, and lead an internal IT team capable of delivering reliable, efficient service and security management. Manage third-party vendor relationships during the transition and evaluate their performance for continued or phased-out services
  • Project Management: Oversee all IT projects, including infrastructure upgrades, software implementations, and security enhancements. Coordinate cross-functional efforts and communicate progress, risks, and outcomes to stakeholders
Additional Responsibilities
  • Resident Rights
    • Knows Resident Rights
    • Helps the residents/patients exercise and/or protect their rights
    • Maintains confidentiality of resident/patient and employee information
  • HIPAA
    • Follows and adheres to North Shore Health's policies and procedures implementing HIPAA requirements for the privacy and security of protected health information
    • Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks
Work Environment/Physical Requirements

The responsibilities of this position may involve travel and physical activities including standing, occasional lifting (up to 50 pounds unassisted), bending, stooping, pushing, pulling and twisting. All employees when visiting nursing homes may be required to provide lifting and transfer assistance to residents. Lifting and/or transferring some residents will require use of a lifting device and /or assistance of other staff.

Required Education and Experience
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field
  • Minimum of 7-10 years in IT management
  • Experience in HIPAA compliance, cybersecurity, and transitioning from third-party to self-performing IT services
  • Demonstrated leadership competency
  • Ability to travel to multi-state facilities
Preferred Education and Experience
  • Strong understanding of IT infrastructure, network security, data privacy, and HIPAA compliance
  • 5 years in healthcare IT or related industries
  • ITIL 4 Foundation certified
  • Proven track record of managing successful transitions from third-party to internal IT support
  • Ability to manage a team, set goals, and develop team members
  • Excellent communication skills, with the ability to collaborate effectively across all levels of the organization
  • Strong analytical, problem-solving, and decision-making abilities
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

We offer a comprehensive benefit packages which includes:
  • Health insurance for full-time employees starting the first of the month following 30 days of employment
  • Dental and vision insurance for full and part-time staff
  • 401(K) Program for full and part-time staff
  • 6 paid holidays plus one floating holiday for full-time staff
  • Company paid life insurance for full-time staff
  • Voluntary life and disability insurance for full-time staff
  • Paid Time Off


Our mission is to establish a culture that reinforces the values necessary to be the premier health services provider and employer in each of the communities we serve. We understand that choosing where you want to go in your career is a big decision. We would like the opportunity to show you that North Shore Healthcare is the Right Choice for you.

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