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Order Entry Specialist

1 month ago

Daleville, United States Munters Full time
JOB SUMMARY:

Responsible for handling a wide variety of order activities including but not limited to equipment contract orders, sales orders for small units and parts, the service order billing processes, and dealing with new and existing orders. Responsible for customer billing, revenue-taking transactions, internal cost posting, off-line manual invoicing, debit and credit transactions, and all areas of order troubleshooting needs. Ability to multitask between order support needs and all related customer communications.

ESSENTIAL FUNCTIONS:
  • Ability to process standard and complex contract orders for equipment and service.
  • Ability to process standard and complex sales orders for equipment and parts.
  • When required, ability to process technician timecard and expense reports, including labor entry and revenue-taking activities.
  • Processes orders and maintain data in Order Data Bases (Glovia, Astea, WebDH, and other tools as assigned) with great attention to detail regarding order values, billings, and cost postings.
  • Communicate with Applications Engineers, Sales Reps, and FSS/Service Sales regarding any order issues, or cost/invoicing issues to resolve customer issues.
  • Daily, weekly, and monthly invoicing of Equipment and Service Orders
  • Support weekly/monthly deadlines to support booking and revenue transactions.
  • Responsible for coordination of all internal order transactions to support business steps
  • Responsible for handling special invoicing needs for custom orders which may include manual invoices and finance handoff steps.
  • Stand in for various duties as necessary, which requires knowledge of all order functions.
  • Required to participate in cross-training activities and support the development of teamwork models.
ADDITIONAL RESPONSIBILITIES:
  • Work closely with Applications Engineers, Sales Reps, Field Service Supervisors, and other teams connected with the flow of orders.
  • Work closely with Finance to resolve any open issues the OE team may have regarding month-end transactions.
  • Manage progress payment schedules as needed to ensure timely billing to customers.
  • Support Finance with credit/debit activity, sales tax issues and invoicing/IFRS issues.
  • Communicate with customers as necessary with the highest level of communication skills.
  • Assist with maintenance of database master tables.
  • Support and perform other Order Entry functions as needed.
KNOWLEDGE/SKILLS/ABILITIES:
  • Ability to work with other departments with a high level of creativity in problem-solving is required.
  • Multi-tasking skills are a must.
  • Responsible for maintaining best practices and work instructions for all Order processes and activities.
  • Responsible to participate in continuous improvement activities that streamline order processes throughout the organization.
  • Ability to work with a variety of business tools c and software programs used to manage and support order activity.
  • Utmost in confidentiality required.
JOB QUALIFICATIONS:
  • Previous experience with an ERP system.
  • Excellent organizational, time management, and communication skills.
  • Customer Service Experience
  • Advanced Word and Excel Skills.
  • Ability to self-motivate and work independently.
  • High School Diploma and 3-5 years of order entry/data entry business practice at a minimum
  • Ability to understand order Terms and Conditions and critical business flags. Ability to work with managers and team members on other cross-functional teams throughout the organization.
  • General understanding of sales tax rules.
PHYSICAL REQUIREMENTS:
  • Must be able to perform sedentary work to light physical labor. Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects.
  • Daily walking, stooping, kneeling, crouching, reaching, standing for sustained periods of time, walking, pushing, pulling, and lifting.
  • Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines; using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
  • The worker is not substantially exposed to adverse environmental conditions.
Benefits:
  • Medical, dental and vision
  • 401K
  • PTO
  • Referral bonuses


Munters Corporation is an Equal Opportunity Employer Minority/Female/Veteran/Disabled

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