Service Technical Support
1 month ago
The leading electronic measurement company who is also on the forefront of technology innovations. This role is for Service Technical Support and we are looking for candidates to collaborate with Tellus Solutions to create innovative solutions and to fulfill on our client's mission.
Job Description:
Responsibilities:
- Calibrate and perform adjustments on Electronic Measurement and Test Equipment.
- Use test automation platforms and software to calibrate Measurement and Test Equipment.
- Perform manual calibration procedures on Measurement and Test Equipment.
- Solve problems requiring breadth/depth of knowledge of calibration, metrology principles, and preventative maintenance techniques. Recommend corrective actions resulting in solutions that are cost effective and enhance the process.
- Use software skills and/or technical ability to fix, enhance or develop calibration procedures. Ensure that all changes are approved and documented appropriately.
- Take ownership of commitments and deliver on them.
- Use daily work schedules to appropriately factor volume, priority, customer expectations, and service center goals into decision making processes.
- Maintain high workmanship standards and deliver on commitments.
- Provide consistent, solid contribution to team and service center delivery goals.
- Maximize the use of existing assets, multi-task effectively, and ensure resources are used properly.
- This position requires a 2 year technical degree or equivalent training/certification. Requires a minimum of 5 years directly related experience in calibration, with typically 7 to 10 years of experience.
- Solid working knowledge of Windows, MS Excel, MS Word and Outlook
- Maintain a positive attitude and provide constructive dialogue with respect to business strategies, direction and policies. Understand the service business and remains flexible to changing business needs.
- Communicate effectively with internal and external customers. Initiate customer interaction when appropriate.
- Resolve technical problems and provide advice on set-up, applications and issues related to compatibility.
- Escalate issues when necessary and maintains ownership through resolution. This is done verbally or via written correspondence.
- Learn new, emerging technologies rapidly.
- Quickly become proficient in calibration support and adjustment as new products are introduced.
- Takes initiative and seeks to expand overall education/experience level
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