Automotive Service Advisor

4 weeks ago

Lawrence, Massachusetts, United States Commonwealth Motors Full time

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the driveway to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.

A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That's why we've given back to a variety of local charities and youth organizations throughout the 30+ years we've been in business.

The customer always comes first but without great employees we could not achieve this.

What We Offer

  • Medical and Dental
  • 401K Plan with match
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Clean and friendly work environment

Responsibilities include but are not limited to the following

  • Ensure that customers receive prompt, courteous, and effective service in the drive lane
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Communicate with  technicians and report back to the customer with all recommendations
  • Provide the customer with a level of service that will keep them coming back

Qualifications

  • Organized and friendly personality
  • CDK experience a plus
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Valid driver's license and Clean driving record
  • Bilingual is a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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