Veterinary Practice Manager

4 weeks ago

Leesburg, United States Veterinary Practice Partners Full time
North Oatlands Animal Hospital is seeking a dedicated, enthusiast Practice Manager to join our team

Our busy and growing animal medical / surgical practice in Leesburg, Virginia is seeking experienced & self-motivated people to join our very loyal clients and enthusiastic staff Ideal candidate must be responsible, outgoing, possess a strong ability to multi-task, highly organized and have excellent attention to detail. In addition, they should enjoy working in a team environment, and have excellent communication skills. Experience with Impromed Infinity is a plus.

Why North Oatlands Animal Hospital in Leesburg, VA?

At North Oatlands Animal Hospital & Reproductive Center you can count on superior care and excellent service. We aim to assemble an expert team of veterinary professionals to provide the best possible healthcare for our patients. We have state of the art veterinary facilities and a clean, comfortable, efficient, environment. In addition, we maintain AAHA-accreditation. Does this sound like the place for you?

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Requirements & Responsibilities:

  • Responsibilities include day-to-day operations with a major focus on strong personnel management responsibilities including hiring, training and development.
  • A strong commitment to the client experience is imperative to be successful in this position. Other valuable traits include strong initiative, understanding the balance needed between business and staff needs, and leading by example.
  • Must have strong capabilities in: organization and prioritization, mathematical analysis (data management & interpretation, problem solving, and deductive reasoning), computer systems (our practice management system), and the ability to both formulate plans for improvement on your own and in conjunction with the rest of the management team.
  • Veterinary industry experience strongly preferred.
Finance and Accounting
  • Accounts receivable - manage any overdue accounts
  • Accounts payable - submit invoices for payment and upload receipt
  • Reconcile daily cash and credit card payment
  • Review monthly financial statements (P&L among others)
  • Manage payroll and submit in a timely manner
Personnel
  • Work directly with the recruiting team in finding new talent
  • Interview candidates
  • Hire new employees
  • Onboard and oversee training of all new staff
  • Manage staff schedule
  • Manage staff training protocols
  • Conduct monthly staff meetings
  • Conduct annual staff reviews
  • Discipline and discharge employees, in cooperation with HR
  • Create and maintain standard operating procedures and update as needed
  • Mediate internal disputes
Safety and OSHA
  • Maintain the site safety manual
  • Maintain SDS book
  • File workmen's comp claims when needed
  • Oversee x-ray safety guidelines
  • Ensure appropriate handling and storage of all drugs and chemical
  • Conduct safety training
Inventory
  • Manage inventory in an efficient manner
  • Maintain DEA logs
  • Ensure safe and secure storage of controlled substances
  • Return or dispose of expired medication
  • Maintain computer inventory records
Client Service
  • Handle client complaints
  • Respond to client questions
  • Create and adjust as needed a client flow system
  • Manage schedule in practice management system
  • Ensure client letters and cards are sent out in a timely manner
  • Monitor new client numbers and client retention
  • Monitor quality of service through client surveys
  • Manage client reminder system to ensure best practices
Equipment and Facility maintenance
  • Maintain computer system
  • Ensure all medical equipment is maintained and serviced appropriately
  • Oversee hospital cleanliness
  • Address any facility needs in a timely manner
Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary: Starting salary $70,000 or higher based on experience and skillset.
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance for licensed technicians
  • Guardian voluntary benefits

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