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Young Adult Services Case Manager

1 month ago

Flushing, United States FOREST HILLS COMMUNITY HOUSE Full time
Status: Full-Time

Compensation: $30.22 - $30.97/hourly

Location:Monday-Friday, 9:00 am – 5:00 pm

Queens Community House (QCH) is a multi-site, multi-service settlement house that serves the diverse population of Queens through a broad network of programs and services for Children and Youth, Adults and Families, and Older Adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing to our work current best practices, cost-effective management, innovative leadership, and a passion for social and economic justice. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives.

We are seeking a qualified Case Manager with a strong commitment to short-term and crisis counseling to join our YouthBuild program’s staff team. The YouthBuild program engages out-of-school, low-income young adults ages 17-24 and provides alternative education and employment pathways that enable participants to obtain a high school equivalency diploma, advance toward post-secondary education or career-oriented employment, and take responsibility for their families and communities. This position requires one full year of graduate follow-up services for students once they exit the program.

Primary Responsibilities:
  • Provide ongoing counseling support, advocacy, and guidance to members of the YouthBuild program to assist them in dealing with their academic, personal, legal, and social service needs, especially those needs that interfere with their ability to meet the program requirements and ability to reach their personal and professional goals.
  • Assess the mental health of YouthBuild participants and assist with finding internal or external resources to meet their needs as necessary.
  • Provide individual and group counseling to YouthBuild participants and develop a case management strategy to improve retention, member participation, and personal growth while in the program.
  • Advocate and build collaborations with human services agencies, including health, court, and criminal justice systems, to resolve issues facing young adult participants.
  • Maintain member case files (both electronically and on-site) and record all student contact weekly in Salesforce and MIS systems.
  • Meet regularly with YouthBuild staff to guide on best practices and approaches to effectively support and expand the personal growth and leadership skills of young adults in the program.
  • Oversee program orientation for new participants and ensure that all intake paperwork and assessments are completed in a timely manner.
  • Responsible for leadership development activities, as defined by the Program Director, and ensure that the leadership development philosophy is being carried out by program participants.
  • Create opportunities for alumni gatherings or other activities that create and foster opportunities for peer support and further education or training to help graduates make successful transitions.
  • Submit accurate monthly and quarterly reports and monitor support services to ensure participants are on track to meet personal and professional goals.
  • Facilitate weekly check-in sessions (discussions) or support groups as necessary.
  • Identify, organize, and expose program participants to cultural, political, and social events or activities.
  • Make home visits, as appropriate, to assess and support the participant’s needs.
  • Recruit, onboard, and supervise social work intern(s).
  • Other duties and special projects as assigned.
Qualifications:
  • Bachelor's degree required, social worker or related field preferred.
  • Minimum of two (2) years of experience working with young adult populations.
  • Must be comfortable working with the unemployed/under-employed young adult population.
  • Understanding of the issues facing young people in the community where the program is located and a willingness to learn from young people.
  • Ability to engage and build collaborative partnerships with other organizations as necessary.
  • Ability to relate well with others, a team player with a positive attitude.
  • Must be customer service oriented.
  • Excellent interpersonal, organizational, multi-tasking, and communication skills.
  • Ability to maintain confidentiality and use appropriate discretion.
  • Proficiency with various computer programs (Microsoft and Google Suites) and willingness to learn new ones in particular using virtual platforms (Zoom, Teams) to provide services.
What you’ll get:

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Accounts (FSA)
  • Paid Family Leave
  • 403b Retirement Plan
  • Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days
  • Specified Federal Holidays off
  • Professional development, training, and networking opportunities


**Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave**.

Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Drug-Free Workplace.

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community.

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