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Desktop / Field Technician

3 months ago

Jeffersonville, United States Connection Full time
Overview

Connection has a fantastic opportunity through our Technical Staffing division for a Desktop / Field Technician in Jeffersonville, OH. This is a Contract opportunity that and offers outstanding benefits.

Responsibilities

  • Provide desktop support and IT services to various company locations.
  • Diagnose and resolve hardware and software issues on company devices including PCs, printers, and servers.
  • Handle moves, adds, and changes (MAC) responsibilities efficiently.
  • Install and configure hardware and software as needed.
  • Perform basic networking troubleshooting tasks to ensure smooth operations.
  • Utilize general knowledge of Active Directory for user and device management.
  • Deliver world-class customer service to company on-site locations, ensuring customer satisfaction.
  • Travel to various locations as needed to provide field IT support services.
  • Create, track, and resolve service tickets, determining priority levels and ensuring critical issues are addressed promptly.
  • Install devices and collaborate with the network team to ensure devices operate smoothly.
  • Perform server cable patching to maintain site operations.
  • Maintain close and positive relationships with customers to ensure their IT needs are met.
Min

USD $27.00/Hr.

Max

USD $28.00/Hr.

Qualifications
  • Minimum of 3+ years of desktop support and IT experience.
  • Solid hardware and software troubleshooting skills.
  • General knowledge of networking.
  • Familiarity with Office 365 and Active Directory.
  • Ability to perform moves, adds, and changes.
  • Experience with installation and configuration of IT equipment.
  • Willingness to travel between sites to provide hands-on technical support.