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Assistant Community Manager

1 month ago

Meridian, Idaho, United States CBH Homes Full time

CBH RENTALS RESIDENT MANAGER

  • Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
  • Want to join a company voted 1st in Best Places to Work in Idaho?
  • We are seeking a CBH Rentals Assistant Community Manager to join our amazing CBH Rentals team

SUMMARY:

This position plays a key role in the overall success of CBH Rentals. We're seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.

KEY RESPONSIBILITIES:

  • Provide top-notch resident support and interaction to contribute to a high-quality environment for residents.
  • Provide overflow backup support as needed to the Leasing and Marketing team, touring prospective residents, answering questions.
  • Maintain the highest level of customer service with all prospects, residents, vendors and co-workers.
  • Day to day administrative operations of the assigned community.
  • Compliance with all company and industry standards, staying up to date with all applicable laws
  • Application Processing
  • Resident Move in Processing
  • Resident Move Out Processing
  • Delinquency Management
  • File Accuracy/Management
  • Resident Cycle Management
  • Resident Conflict Resolution
  • Administrative Management (filing, cleaning, supplies)
  • Curb Appeal
  • Reporting and Scoreboards
  • Market and competitive research and knowledge base
  • Qualify potential residents by determining their needs and eligibility, and more.
  • Participate in marketing aspects of the community to support marketing and sales goals.
  • Management of onsite community needs and activity, as well as specific resident inquiries and concerns.

Requirements

  • Strong interpersonal and customer service skills.
  • Highly organized, flexible, dependable and quick to respond.
  • Strong attention to detail and accuracy in data entry.
  • Strong critical thinking skills to evaluate and process applications.
  • Strong communication and problem-solving skills.
  • Able to work well with others (individually and in a team), with a high degree of self- awareness.
  • A background in leasing, marketing or other facets of the rental industry.
  • Salesforce experience and knowledge are a plus.
  • Resident management experience, and Appfolio and Salesforce knowledge a plus.
  • Leasing/Sales/Property Management knowledge and background are a plus.

Benefits

  • Quality Health Care Plan that includes Medical, Dental, Vision
  • Competitive Wages
  • Retirement Plans
  • Paid Time Off
  • Annual Growth Reviews
  • Career Path Development
  • Fun & Loving Work Environment