Business System Support Specialist
1 week ago
Purpose: The Business Systems Support Specialist is responsible for supporting users of several company systems, such as IFS, Salesforce, Cedar Bay, etc., ensuring that they have resolutions or alternatives to minimize disruptions and maximize customer service. This position is also responsible for developing and maintaining system documentation. A functional understanding of the most widely used IFS modules is desired. This position will require working in a collaborative manner with all positions across the company, the Applied Control SME Committee, NAN, and other Impact Partners. The ability to communicate with and understand the business needs of all levels of individuals both internally and externally is of utmost importance.
Business Systems Specialist Essential Functions:
- Prioritize the resolution of IFS issues across all business units, enabling exceptional customer experiences.
- Develop and maintain system documentation.
- Identify and evaluate potential enhancements, fixes, or workflow changes that will improve ease of use, profitability, or the ability to serve the customer.
Business Systems Specialist Responsibilities:
- Resolve business systems related IT Help Desk tickets in a timely manner, prioritizing based on impact to users and system, escalating to NAN or IFS, as necessary.
- Maintain an in-depth understanding of quoting, order management, and purchasing processes of the Applied Control business to resolve technical issues within these functional areas.
- Gain a working knowledge of KPI development and reporting using PowerBI and SSRS
- Gain a working knowledge of all ERP-connected systems.
- Develop an understanding of ERP best-practice security standards, including user management and permissions.
- Proficiency in Oracle SQL and/or PL/SQL programming
- 2+ years of experience working in IFS ERP system, or 3+ years in non-IFS ERP system
- 3-4 years of experience in quoting, order management, inventory management, or purchasing role a plus
- Adept at presenting to and training end users on a technology.
- Advanced skill level in Microsoft Excel
- Familiarity with basic computer maintenance and troubleshooting techniques for both server and software.
Business Systems Specialist Working Conditions:
Includes working primarily in an office setting, with occasional assignments outside the office and in the shop/warehouse. This position requires evening and weekend hours on an infrequent basis.
Business Systems Specialist Compensation:
Base Wage Range: $28.00 - $40.00 per hour Prior work or industry experience as well as job-related education and unique skills will be taken into consideration when setting the wage rate.
Other Variable Compensation: Eligible for an annual profit share award based on company performance.
Business Systems Specialist Benefits:
Health, Dental, Vision, Life, AD&D, Flexible Spending Accounts, Health Savings Account, 401(k) plan with employer match, Paid Holidays, Paid Time Off (PTO).
About Us:
At Applied Control, employees enjoy a collaborative, team environment. We celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled professionals developing unique cost-saving solutions for our customers in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently every day.
We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance subsidized by Applied Control, HSA and FSA options, supplemental, life, and disability insurance, 401k with employer match, 10 paid holidays, and starting at 16 days of paid time off. Our employees also enjoy our 9/80 schedule which allows for 9-hour workdays and every other Friday off
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Englewood, Colorado, United States Applied Control Full timeJob DescriptionAs a Business System Support Specialist at Applied Control, you will play a critical role in ensuring the smooth operation of our business systems. This includes supporting users of various company systems, such as IFS and Salesforce, to minimize disruptions and maximize customer service.Key Responsibilities:Prioritize and resolve IFS issues...
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