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Customer Success Manager

4 weeks ago

Pompano Beach, Florida, United States Berhane Management Full time

Are you ready to take charge of your career and make an impact in the world of sales? Join our team as a Customer Success Manaager, where you'll play a vital role in driving growth and connecting with customers across the area.

About Us:

We're a fast-growing company that partners with industry-leading brands like Verizon. Our mission is to deliver innovative solutions and exceptional customer experiences. With a culture built on teamwork, growth, and inclusion, we're dedicated to helping our employees thrive both professionally and personally.

What You'll Do in The Customer Success Manager Role:

  • Proactively identify opportunities to upsell and enhance customer engagement by expanding their use of our services, based on customer usage patterns and relationship development
  • Develop and nurture relationships with new customers and support customers on how our services best meet their needs
  • Understand customer needs and requirements through active listening, probing questions, and observing body language to close sales
  • Identify opportunities, present tailored solutions, and close deals to meet or exceed monthly sales goals.
  • Create and execute sales plan, leveraging market insights to maximize revenue.
  • Represent our company's values and commitment to excellence during every interaction.
  • Work closely with internal teams to ensure seamless customer onboarding and satisfaction.

What We're Looking For:

  • 1-3 years of Customer Success, Account Management, or Sales-related experience preferred—but we love go-getters and fast learners, too.
  • A knack for understanding client needs and providing solutions that add value.
  • Highly motivated and driven to succeed, with the ability to work independently and manage your time effectively.
  • Strong interpersonal and presentation skills, with a talent for building rapport.