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Field Service Engineers

1 month ago

Detroit, United States JEOL USA, INC. Full time

Field Service Engineer positions are available in the following locations:

Fremont, California

Miami/Ft. Lauderdale, Florida

Portland, Oregon

Detroit, Michigan

Minneapolis, MN

Field Service Engineer Responsibilities:

Install new or modified electron microscopes at customer's facility to ensure full functionality according to specifications.

Independently diagnose and repair electron microscopes within the territory

Review reports and documentation from customers and inspect malfunctioning instrument to determine nature and scope of problem.

Communicate with clients, vendors, supervisors and any other persons or organizations with whom interaction is required to accomplish work

Resolve problems with affected instrument or prepare a report of findings and recommendations. Refer complex problems and concerns to appropriate individuals

Consistently exercise discretion and independent judgment in resolving problems

Provide on-site technical assistance to troubleshoot and repair equipment.

Complete and submit field service reports and weekly expense reports

Requirements:

An Associate's degree in an appropriate area of engineering and/or science from an accredited college or university; plus 6+ months electronics or related experience and/or training; or an equivalent combination of education and experience.

Willingness to travel by car to customer sites to perform preventative maintenance, troubleshooting, and repair of electron microscopes

Excellent customer service skills

Hands-on technical experience with installation and repair of equipment

Knowledge of and ability to apply analog, digital, and RF electronics

A basic understanding of troubleshooting techniques and approaches

Ability to analyze, evaluate, and assess complex mechanical components.

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