Reservation Agent

4 weeks ago

Miami, Florida, United States Caprice Restaurants Full time
Sexy Fish Miami is one of a kind restaurant where visionary ideas are combined with extraordinary architecture, memorable uniforms, a great location, and a selective selection of artwork. Sexy Fish Miami comes to life by bringing a team built of passionate individuals whose uniqueness comes together to deliver the best culinary, bar, and wine program.

Job Overview:

The Reservation Agent assists guests with booking and confirming reservations while providing courteous, attentive, and efficient service to all guests and callers.

DUTIES AND RESPONSIBILITIES
  • Maintain a comprehensive understanding and adhere to all departmental policies, service procedures, and standards.
  • Always foster positive relations with guests.
  • Address and resolve guest complaints to ensure satisfaction.
  • Utilize all functions of the computer system effectively.
  • Maintain complete knowledge of the following:
    • Seat numbers, venue room capacity, hours of operation, and availability.
    • Any special events or promotions occurring in the various venues and restaurants.
  • Process all food and beverage reservation requests, changes, and cancellations received via phone, email, internal channels, or through corporate reservation centers or travel agencies.
  • Identify callers' needs by asking open-ended questions.
  • Document any special information or occasions (such as birthdays or anniversaries) in the reservation system.
  • Gather all necessary information to book a reservation.
  • Accommodate special requests and indicate them in the system.
  • Access and update guest history records to provide the best possible service; maintain accurate information in guest history files.
  • Verify availability and suggest alternate dates for fully booked dates.
  • Explain guarantee and cancellation policies to callers, assigning confirmation or cancellation numbers and informing the caller accordingly.
  • Confirm all reservation details with the caller to ensure accuracy.
  • Enter correct information into the appropriate fields to inform other departments of relevant details (e.g., flags, comments, guest messages).
  • Monitor and maintain waitlists daily.
  • Monitor and uphold the cleanliness and organization of assigned work areas.
PHYSICAL ABILITIES
  • Ability to lift up to 25 pounds
  • Ability to move safely in uneven terrain or in confined spaces.
  • Ability to see and respond to dangerous situations.
  • Ability to remain in stationary position for 8 hours or more.
  • Satisfactorily communicate with guests, management and co-workers to their understanding
BENEFITS:
  • Generous discount off your bill
  • Paid Time Off
  • Recommend a friend scheme with great bonuses per individual referral
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, and much more
Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognized, valued, and encouraged.

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