Manufacturing Customer Liaison

4 weeks ago

Marysville, United States Madison-Kipp Full time

Here at MKC, we are one of the leaders in our field of high-pressure die casting and precision machining for customers in the automotive and recreational markets. We are proud of our 120-Year History and Culture.

Job Summary

The Manufacturing Customer Liaison is responsible for Madison-Kipp Corporation (MKC) communication between several internal departments (sales, engineering, manufacturing, and quality) with our customers which will result in superior quality, new leads, awards of business and a clearer guidance of strategic planning.

Madison-Kipp offers a competitive salary and benefits package to full-time employees that includes: medical, dental, and vision insurance, company-paid life and disability insurance, 401k plan with company match, tuition reimbursement, paid vacation, paid personal time, and paid parental leave.

Duties and Responsibilities

  • Serve as the primary contact for quality and supply-related concerns for assigned customer manufacturing facilities.
  • Facilitate on-site launch support at customer-assigned facilities to ensure flawless launches.
  • Review customers’ production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
  • Facilitate open communication and flow of information between customer manufacturing facilities and MKC.
  • Establish contact schedule with frequency that meets customer expectations for point-in-time support for all assigned customer production facilities.
  • Review and resolve quality, scheduling, and planning (purchasing and engineering if located in the plant).
  • Provide written reports to MKC appropriate personnel.
  • Provide support to Sales and Engineering when required to keep projects and potential new business on-track.
  • Ability to support assigned customers by disseminating customer expectations and seeking appropriate resolution.
Required Skills and Abilities
  • Basic understanding of all production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
  • Ability to self-direct while prioritizing customers’ needs.
  • Ability to interpret engineering designs and documentation.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thrive in time-sensitive situations, demonstrating the ability to make quick and informed decisions under pressure.


Education and Experience
  • Bachelor’s degree in engineering or business, or equivalent work experience.
Physical Requirements
  • Frequent walking in manufacturing and office environments.
  • Visual acuity to read instructions, observe machines, and inspect parts produced.
Travel
  • Frequent travel to customers or vendors is required.
    • Marysville, MI
    • Chesterfield, MI
    • Three Rivers, MI
    • Saginaw, MI


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Madison-Kipp Corporation is an equal opportunity employer, a pre-employment drug screening, and a post-employment background check employer.

Madison-Kipp offers a competitive salary and benefits package to full-time employees that includes: medical, dental, and vision insurance, company paid life and disability insurance, 401k plan with company match, tuition reimbursement, paid vacation, paid personal time, and paid parental leave.

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