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Lead Mail Services Associate

4 months ago

Avon, United States The Millennium Group Full time

17.00 per hour 17.00 | Avon, OH, USA | Hourly | Full Time Now is a great time to join our growing company The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.Responsibilities: Responsible for all incoming/outgoing mail services; receives, sorts, and distributes all mail, packages, and office supplies daily, ensuring that all packages and accountable mail is tracked and signed for. Respond to inquiries and customer service requests with professionalism and expediency. Escalation processes are followed by communicating critical issues to Account Manager without delay. Prepare outgoing shipments to include the appropriate paperwork for domestic, international, and freight shipments; making sure that MSD and COA's are correct and included. Keeps accurate records/logs of all incoming and outgoing mail and packages. Identifies priorities, motivates others, and fosters/nurtures teamwork. Communicate effectively and professionally through speech, email, chats, and phone. Provides outstanding customer service at all times, without exception. Provides training and support to all associates to ensure proper coverage in mail operations, facility support, and reception. Other duties as assigned by management. Requirements:• Mailroom experience required; leadership experience preferred• Working knowledge of Microsoft Products including: Word, Excel, Outlook, PowerPoint, Publisher, and Teams• Must demonstrate leadership qualities and exceptional customer service skills• Must be adaptable to a dynamic environment while possessing strong interpersonal skills• Able to learn new skills quickly• Flexible and able to juggle multiple, and at times, conflicting priorities• Strong initiative required; ability to work independently with minimal direct supervision• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers• Exhibits superior verbal and written customer service skills• Maintains confidentiality while working with highly sensitive materials• Able to walk, bend, kneel, stand, and/or sit for extended periods of time• Able to lift or move 50lbs or greater at times