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Retail Customer Service Team Member

2 months ago

Wilmington, United States Michaels Stores Full time

Store - WILMINGTON, NC

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Major Activities
Help customers shop, locate product they are looking for and provide solutions
Provide a fast and friendly check out experience; execute cash handling to standards
Engage customers on benefits of Rewards program and complete enrollments
Educate customer on Voice of Customer (VOC) survey
Assist with Omni channel processes, including BOPIS (Buy Online Pickup in Store) and Ship From Store (SFS)
Participate in the truck un-load, stocking and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process and general store recovery to ensure a well merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for other Team Members
Other duties as assigned

Preferred Type of experience the job requires
Retail and/or customer service experience preferred

Physical Requirements
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits

CO, CT, WA and RI only -To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI.

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