Patient Services Representative

3 weeks ago


New Castle, Pennsylvania, United States UPMC Full time

Are you passionate about helping kids be their best selves?

Join our team of Life Changers

UPMC Children's Community Pediatrics is hiring a Full-Time Patient Services Representative to support the office in New Castle.

Prior pediatric office experience strongly preferred.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today

Purpose:

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.

Responsibilities:

  • Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable

  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned.

  • Completion of high school graduate or equivalent is required.

  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.

  • Knowledge of medical terminology is preferred.

  • Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

  • Act 31 Child Abuse Reporting with renewal

  • Act 33 with renewal

  • Act 34 with renewal

  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran



  • New Castle, Pennsylvania, United States UPMC Full time

    UPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative to support patient registration at the front desk and bedside located at UPMC Jameson. As a casual employee, you will be required to work at least 8 hours a week, but can work more hours based on staffing needs. We are looking for someone who is able to work all...


  • New Castle, Pennsylvania, United States Dunham's Full time

    At Dunham's Sports, we're committed to providing exceptional customer service to our customers. We're seeking a friendly and approachable Customer Service Representative to join our team.As a Customer Service Representative, you'll be responsible for responding to customer inquiries, resolving issues promptly and professionally, and providing personalized...


  • New Castle, Pennsylvania, United States Wal-Mart Stores , Inc. Full time

    Job Description: As a Customer Service Representative, you will be the first point of contact for many customers. You will be responsible for resolving customer complaints, answering questions, and providing solutions to their problems.Required Skills: •Excellent communication and interpersonal skills•Ability to work in a fast-paced environment•Strong...


  • New Castle, Pennsylvania, United States Holistic Industries Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative - Delivery to join our team. In this role, you will be responsible for providing exceptional customer service and ensuring the timely delivery of cannabis products.Your Key Responsibilities:Customer Service: Provide excellent customer service and professionalism...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    The Patient Support and Care Associate position at BrightSpring Health Services is an exciting opportunity to join our team and make a real difference in the lives of others. In this role, you will provide high-quality patient care and support, working closely with other healthcare professionals to ensure seamless care delivery.Responsibilities:Assist...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    **A Career in Hospice Care**If you are passionate about delivering compassionate care to individuals in need, we invite you to consider a career as a Nursing Assistant with BrightSpring Health Services. As a CNA/Hospice Support Professional, you will have the opportunity to make a meaningful difference in the lives of patients and their families while...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    As a Patient Care Associate at BrightSpring Health Services, you will be an integral part of our skilled nursing team. Your primary responsibility will be to provide direct patient care, including assisting patients with daily activities, monitoring vital signs, and documenting patient care activities. You will also have the opportunity to collaborate with...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    Responsibilities and QualificationsWe are seeking a motivated and caring Healthcare Professional to join our team as a Hospice Care Assistant. As a vital part of our care team, you will be responsible for:Delivering personalized care services to hospice patients, including assistance with daily living activities and administration of personal...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    We are seeking a compassionate and skilled Certified Nursing Assistant to join our team at BrightSpring Health Services. As a CNA, you will play a vital role in providing personalized care to patients in a hospice setting.Your responsibilities will include assisting patients with daily activities, such as grooming and toileting, and monitoring their vital...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    **Job Responsibilities**We are looking for a skilled Certified Nursing Assistant to join our team at BrightSpring Health Services.In this role, you will assist patients with daily activities, monitor vital signs, and report any changes to medical staff. You will also provide emotional support to patients and their families, maintaining a clean and safe...


  • New Castle, Pennsylvania, United States BrightSpring Health Services Full time

    Patient-Centered Care: What It Means to UsAt BrightSpring Health Services, we believe that patient-centered care is more than just a buzzword - it's a way of life. As a Hospice Aide, you will be part of a team that is dedicated to delivering high-quality, patient-centered care that meets the unique needs of each patient.About the RoleIn this role, you will...


  • New Castle, Pennsylvania, United States AAA Ec Insurance Agency Full time

    We are looking for Sales Agents who are passionate about providing exceptional customer service and selling our great products. As a Sales Agent at AAA Ec Insurance Agency, you will have the opportunity to work in a dynamic environment that values customer satisfaction and service. Our strong products and resources will enable you to grow financially and...


  • New Castle, Pennsylvania, United States GetGo Caf + Market Full time

    About Our CompanyAt GetGo, we're passionate about providing our customers with an exceptional shopping experience. We're always looking for talented individuals who share our vision and values to join our team!As a Night Store Team Member, you will play a critical role in delivering excellent customer service and supporting the overall success of our...


  • New Castle, Pennsylvania, United States GetGo Caf + Market Full time

    About the RoleAs a Night Store Team Member, you will exceed customer needs and expectations by providing efficient, accurate and pleasant check-out service and shopping assistance. You will receive $2 an hour shift differential for overnight hours, from 10 pm to 6 am.Key ResponsibilitiesProvide amazing customer service by greeting customers and ensuring that...


  • New Castle, Pennsylvania, United States Holistic Industries Full time

    Job OverviewThe Delivery Associate will be responsible for safely delivering cannabis products and providing excellent customer service.Key Responsibilities:Review daily delivery schedules and load vehicles according to manifestSafely deliver products and ensure professionalismKeep accurate delivery logs and submit required paperworkHandle basic vehicle...


  • New Castle, Pennsylvania, United States Dunham's Full time

    Job Summary:Dunham's Sports is looking for a friendly and outgoing individual to join our team as a Retail Cashier/Team Member.Main Responsibilities:To ring cash register and manage transactions accuratelyTo provide top-notch customer service and answer phone inquiriesTo maintain a clean and organized store environment by performing merchandising and...


  • New Castle, Pennsylvania, United States Commonwealth of Pennsylvania Part time

    Job OverviewThe Commonwealth of Pennsylvania is seeking a dedicated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, assisting with product selection, and maintaining a well-organized store environment.About the RoleThis is a part-time position with a guaranteed...


  • New Castle, Pennsylvania, United States DS Smith Full time

    Job Description:We are seeking a highly organized and detail-oriented Account Support Representative to join our team at DS Smith. As a key member of our customer support department, you will be responsible for providing exceptional service and support to our clients.Main Responsibilities:Process customer orders in a timely and efficient manner, ensuring...


  • New Castle, Pennsylvania, United States Bruce & Merrilees Full time

    Job SummaryThe Testing Technician plays a crucial role in ensuring the reliability, safety, and efficiency of electrical systems. Responsibilities include:


  • New Castle, Pennsylvania, United States Holistic Industries Full time

    OverviewHolistic Industries is a dynamic organization committed to excellence in the cannabis industry. As a Delivery Associate, you will play a vital role in ensuring seamless delivery of our products to customers.