Technical Trainer

Empowering Excellence: Delivering Critical Power Expertise through Comprehensive Training and Support

MEPPI's Service Center Division (SCD) is looking for a Technical Trainer with experience with UPS sysems to perform technical training for MEPPI employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners for the Service Center Division (SCD). Deliver technical support for ASP and customer personnel. Perform administrative functions of service support such as distributing product technical updates and evaluating components during the Returned Material Authorization (RMA) process.

What You'll do:

• Organize and perform group and individual training sessions in classroom, factory, and onsite settings for MEPPI employees, Authorized Service Provider (ASP) technicians, customer first-responder personnel, and sales channel partners, to develop personnel qualified and competent to service, sell and support assigned products.
• Create, organize, and formalize training materials into a cohesive training program for assigned products.
• Disseminate information to the trainees via lecture and hands-on training and measure the impact and effectiveness of training at the conclusion of the training and on an ongoing basis.
• Maintain training records for internal and external class participants as well as certifications obtained through third-party courses.
• Perform technical support including dissemination of product updates to the field service and sales organization via telephone, email, field visits, and logistics support.
• Promote MEPPI products and services to potential and existing customers to generate leads for internal and external sales channel partners.
• Perform product and parts RMA functions and administrative tasks for the RMA process.
• Perform ISO action team functions to ensure that the SCD meets appropriate ISO standards.
• Work with department managers to identify and develop specific department training and refresher training.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.

What You Bring:

• Bachelor's degree in engineering or equivalent discipline with 3-5 years of experience providing service support or in a training role focused on the education of personnel, or equivalent education or experience.
• Advanced knowledge of UPS systems and peripherals with specialized expertise in testing/training.
• Advanced interpersonal, communication and presentation skills required to provide training to employees, customers, and authorized service providers.
• Advanced computer skills with emphasis on Microsoft Products and PowerPoint.

What's in It for You?

• Comprehensive Health Coverage: We've got you covered MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We're invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
• 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you're not just another team member-you're part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we're a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us in Warrendale, Pennsylvania, and be part of a global team that's driving the future of transportation and energy solutions.

Ready to Apply? Join MEPPI and help us power the future Apply today to become a part of our innovative and dedicated team.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.

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