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Practice Assistant, Primary Care- Concord
3 months ago
About Us
Mass General Brigham Community Physicians (formerly known as Partners Community Physicians Organization) is a member of the Mass General Brigham system, founded by Brigham and Women's Hospital and Massachusetts General Hospital. Our continued dedication to clinical excellence, focus on diversity, equity, and inclusion, and generous employee offerings, such as our competitive benefits package, allow our professionals to build an exciting career as we all work together to positively impact the health of our patients. Bring your talent to MGB Community Physicians and find out just how far it can take you
The Team
Founded over forty years ago as Lincoln Physicians, we continue to honor our founders' legacy by delivering compassionate, dedicated, personal health care. We are thrilled to be providing primary care services at our new, state-of-the-art location at 80 Beharrell Street in West Concord, Massachusetts. As a Family Medicine office, we provide physical examinations, routine health screenings, and preventative care for all ages, from infants through adults (we are actively expanding our pediatric services).
We pride ourselves on having a close-knit, highly collaborative team. Our providers and experienced team members genuinely enjoy mentoring and training on the job, so we are willing to invest in and support our new hires to set them up for long-term success. Skills and competencies can be developed, so we look for moldable candidates with positive attitudes, emotional intelligence, and passion for this work. Whether you are seeking to gain experience in the healthcare industry or a proven healthcare professional seeking a new challenge, there is a place for you in our practice.
Did we mention that we have free parking and that we're only 0.2 miles from the Commuter Rail?
The Opportunity
We are seeking a full-time, 40-hour Practice Assistant onsite Monday through Friday from 8:30am to 5:00pm. Our Practice Assistants play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these assistants serve as the gatekeepers of our practices and ensure that our team is delivering the highest quality experience that exceeds our patients' expectations. This is a unique opportunity to work in an administrative role with a mix of patient facing and non-patient facing responsibilities.
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume ambulatory clinic setting
Responsibilities
- Leading up to the patient visit, Practice Assistants schedule all appointments and obtain Prior Authorizations from insurances when needed for specific exams.
- During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, and assisting with any pre-visit paperwork/forms.
- At the conclusion of the visit, during check-out, Practice Assistants are tasked with the completion of forms, collection of co-payments, and scheduling follow-up appointments, tests, and/or procedures.
- Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
Our philosophy is that if a new hire has strong customer service skills with a genuine passion for patient care, everything else can be taught.
- Experience working in a community-based medical practice preferred
- Epic experience preferred
EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
