Network Services Manager

3 days ago

Bensalem, United States Police & Fire Federal Credit Union Full time
JOB SUMMARY: Responsible for the operation, performance and availability of all systems within PFFCU infrastructure. The primary focus will be on Networking, Telecom, MPLS and VOIP technologies throughout the organization.

The Manager Network Services is responsible for the operation, performance, and availability of the Credit Union's core network throughout the organization. He\She is also responsible for handling network and systems projects of all levels of complexity. He\She needs to have the ability to work independently and interact with his\her staff in building a solid network engineering team.

This position will take ownership through hands on work and for managing and supporting the CCCE enterprise telecom system, including design, implementation and support. This position will also oversee the MPLS voice and data network. Must possess hands on ability to execute creative solutions to complex problems. Must be able to balance the ability to work independently and be the leader of a high performance team. Professionally interact with user groups while keeping Senior Information Technology management fully appraised of the status of his/her projects.

RESPONSIBILITIES/TASKS:
  • Hardware Architect and Hands-on engineering and management of all PFFCU Networking elecom systems
  • Application Support for CISCO Networking elecom infrastructure
  • Performance and Tuning of CISCO Networking elecom infrastructure
  • Security implementation throughout the Networking elecom infrastructure
  • Implementation and enforcing standards throughout telecom infrastructure
  • Review and Maintenance of daily jobs
  • Security and Hardening of Networking elecom infrastructure
  • Maintain, configure and update the telecommunication systems and MPLS network to insure reliability and performance
  • Analyzing and monitor system capacity and performance for upgrades and expansion
  • Assist in managing the budgeting and business plans for his\her area
  • Problem resolution: Troubleshoot and diagnose problem relating to TCP/IP, UDP, BGP, QoS, MPLS and SIP while documenting root cause and performing corrective action
  • Document and Diagram current and future expansion of systems and network through thoughtful analysis and review
  • Analyze IP and SIP endpoint and trunk issues
  • Mentoring staff and Building a cohesive team
  • Work in conjunction with third party vendors to expedite resolution
  • Develop a working knowledge of the business side of PFFCU and be able to interface effectively with all user areas.
  • Maintain and support call recording, monitoring and reporting systems
  • Perform systems analysis of all software\hardware modification including vendor software releases\patches and user requests for change in a timely and proactive manner
  • Researching, planning, designing, and implementing telecom solutions
  • Revising and updating IT departmental procedures as it applies to Networking elecom infrastructure scheduling, tuning and maintenance
  • Documenting internal support processes and procedures
  • Designing and implementing processes to ensure high availability of all systems and take immediate control of production problems and drive them to resolution
  • Working with the SVP IT to determine departmental priorities
  • When appropriate engaging outside contractors with proper technical expertise
  • Ensuring timely completion of projects and deployments
  • Mentor junior networking staff to build a reliable and solid infrastructure and team.
  • Other duties as assigned by the SVP IT
QUALIFICATIONS:
  • 7+ years hands on Networking elecom infrastructure experience (design and implementation)
  • 7+ years routers and switches as it relates to Networking elecom infrastructure
  • Project management skills a must
  • 5 years in Management and Leadership
  • Experience in configuration and administration of PBXs, ACDs, ALGs and SBCs
  • Demonstrated advance networking experience with TCP/IP, UDP, QoS, MPLS and SIP
  • Demonstrated advance networking experience SDWAN, DMVPN and advance networking technologies
  • Experience working with vendors on multiple levels (ordering, provisioning and engineering)
  • Cisco Voice and CCNP certification or greater
  • Bachelor's degree in technical field; or related experience and/or training; or equivalent combination of education and experience is required
  • Must possess effective written and verbal communication skills
  • Must possess knowledge of monitoring technologies\methods relating to telecom systems
  • Must possess a high level of comfort with debugging complex issues
  • Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment
  • Strong understanding of all aspects of Phone and Networking Systems as well as strong technical aptitude and problem solving skills are needed to perform this job successfully
  • Demonstrated experience supporting multisite WAN
  • Strong working knowledge of layer 3 networks including redundancy and advanced routing protocols including but not limited to BGP, HSRP, OSPF, EIGRP, SIP, ELAN, TLAN and MPLS
  • Ability to meet deadlines and concurrently manage multiple projects.
SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
  • Proficient in all aspects of Cisco Switches, Nexus, ASAs & Routers, PALO firewalls, and Load balancers
  • Monitor and maintain network security appliances to insure the integrity of all systems from both internal and external entities.
  • Proactively monitor network performance and utilization and provide recommendations for improvement, upgrades, and expansion.
  • Accurately document current and future network configuration and changes following PFFCU's change control guidelines.
  • Provisioning and maintenance of telecom infrastructure
  • Tier 3 problem escalation contact including rotating afterhours support
  • Develop a working knowledge of the business side of PFFCU and be able to effectively interface with staff using the technology.
  • Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes
  • Worked with third party service provider
  • CCUX Enterprise and all center management software
  • CISCO Unity and all collaboration software
  • CISCO hardware and software
  • Ability to handle multiple projects at the same time
  • Ability to think logically and visualize abstract concepts
  • Ability to clearly communicate technical information to individuals at all levels of the organization and with vendors
  • Ability to prioritize multiple tasks
  • Ability to work varying hours, sometimes includes evening and weekend work

#PFFCUBO

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