Customer Experience Agent

4 weeks ago

Atlanta, United States RemX Full time
Location: Onsite Kennesaw, GA

Hybridge Schedule after 90 days onsite (3 weeks onsite, 2 days remote)

Hours/pay: 16/HR
  • 8am to 5pm shift.
  • 10am to 7pm ($0.75/hr. shift differential)
Job Description:
  • Proactively communicate to all internal and external related parties to exceed customer's expectations.
  • Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
  • Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
QUALIFICATIONS:
  • High school diploma or equivalent
  • Minimum 1 to 3 years' experience in customer service, or related transferable skills
  • Customer centric and Internet savvy
  • Strong MS Office skills
Professional Skills:
  • Superior time-management skills.
  • Ability to multi-task and stay focused on critical objectives.
  • A positive, can-do attitude is a must.
  • Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as "Hybrid CSR"

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