Enterprise Applications Analyst

2 weeks ago

Scottsdale, United States LiveOps Full time

Enterprise Applications’ purpose is to serve and support our core stakeholders: our Clients, Agents and Staff. By bridging gaps between functional areas such as Solutions Services, IT, and Operations, our mission is to optimize processes, drive initiatives and enable stakeholders to deliver exemplary experiences through technical, operational, and strategic execution.

The Purpose of Your Role

We are seeking an individual who can help evolve and mature our technology ecosystem across all end-user and internal administrative functions.

The ideal candidate will have a passion for cloud computing, complex problem solving, and systems integration. You will need to exhibit forward and strategic thinking, have innate technical expertise, and demonstrate flexibility, to make incremental and tangible gains for internal stakeholders and the end users who support our organization’s strategic initiatives.

The Qualifications We’re Looking For

  • Bachelor’s Degree in a quantitative or technical field or equivalent experience
  • 3 + years demonstrated knowledge of general cloud computing concepts with understanding of Talent Acquisition, CRM, Identify Provider, and Learning Management systems a minimum requirement
  • 2+ years of experience with at least one ACD tool (Serenova, Five9, InContact, Avaya, etc.)
  • Salesforce Admin preferred
  • Displays an eagerness to continually improve their skills and learn new technologies
  • Practical understanding of workforce management, independent contractor models, on-demand workforce, and bringing disparate SaaS solutions together into a single operational environment
  • Excellent personal, analytical, and problem-solving skills
  • Thrive in a fast-paced environment with tight deadlines
  • Ability to lead and/or participate in virtual meetings in a distraction-free environment
  • A willingness to embrace challenges, take on new tasks proactively, and seek to always improve
The Competencies You Bring

Business Acumen * Conceptual Thinking * Data Gathering & Analysis * Planning & Organizing * Problem Solving & Use of Functional/Technical Expertise

The Value You Deliver
  • Play a critical role in the design, development, support, and continuous improvement of the technology ecosystem supporting internal and external stakeholders
  • Analyze potential third-party solutions that can enhance and/or improve the technology offerings in our environment
  • Develop integrated solutions according to user requirements, best practices, and industry standards
  • Gather requirements, and participate in planning and deployment phases for new product standups as well as existing system enhancements
  • Work collaboratively to interface with and understand operational needs of business stakeholders as it pertains to the end user applications
  • Effectively communicate (written and verbal) technical subject matter to non-technical business stakeholders
  • Work with disparate SaaS applications and systems to facilitate a harmonious technical environment that is leveraged by staff and end users to service the external customer
Essential Job Functions

Essential functions are the fundamental, crucial job duties that an employee must be able to perform, with or without reasonable accommodation.
  • Ability to sit or stand at a desk for extended periods of time while working on a computer.
  • Available for virtual meetings in a non-distracted environment.
  • Ability to work independently and meet deadlines.
  • Evolve and support the organization's technology infrastructure for optimal performance.
  • Evaluate and integrate third-party solutions to improve system capabilities.
  • Communicate effectively with business stakeholders and harmonize disparate systems to meet user needs.


About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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