Timber Ridge Front Desk Supervisor

2 weeks ago

Lake Geneva, United States GRAND GENEVA LLC Full time

JOB REQUIREMENTS: Description Flaunt that smile as a Front Desk Supervisor: Assist in the oversight of the Front Desk Staff and effectively monitor and manage customer relations while working closely with the Front Office Manager in administering processes and procedures. Our Team is looking for People Pleasing individuals who want to do the following: Turn our guest\'s ordinary day into an extraordinary day Love where they work Be appreciated for what they bring to a team Learn and grow with a company who truly values it\'s people Grand Perks: Flexible Scheduling Free meals every shift made by our talented culinary team Paid vacation days Golf, Ski, & Spa discounts Hotel room discounts as low as \$49 per night WELL Spa Gym membership for \$16 per paycheck Advancement opportunities across the property and US Friendly work atmosphere Holiday, jury duty, & bereavement pay Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits Recognition programs (aka get paid to celebrate) The Responsibilities: Maintains standards of guest service as established by the Front Office Manager. Ability to learn, manage and train associates on our HotSos system and Springer Miller software. Responsible for the management of our guests profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival. Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property through our eMbrace program. Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards. Provide budgets/forecasting numbers accurately and on time when requested by upper management. Anticipate guest\'s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge at all times of: All hotel features/services, hours of operations All room types, numbers, layout, decor, appointments and locations All room rates, special packages and promotions Daily house count and expected arrivals/departures\' Information regarding groups arriving, departing, and or in-house Room availability status and rate for any given day All hotel departmental policies and procedures Access all functions in the SMS (Springer Miller System) and any other Front of House related system pertinent to providing maximum service and efficiency for our guest and or associate (i.e. Time Saver, HotSOS, ggrs intranet, Etc.). Ensure current information on rates, packages and promotions is available to the front desk. Work closely with the... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B6826C30D9A44BC9

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