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System Support Administrator

1 month ago

Columbia, United States DP Professionals Full time
DPP is seeking a System Support Administrator for an opportunity with our client in Columbia, SC.

Work arrangement:
  • Remote
  • W2 position; 4 months
Summary:
  • Working in a 24 X 7 Supporting Team, daily functions include:
    • Scheduling Contractor Request Jobs
    • Assisting In Release Installations (JCL Explode Processes, ENDEVOR)
    • ABEND Research & Resolutions
    • Process Review & Documentation
  • Provide system/production support and monitoring for applications, batch cycles, releases, projects, implementations, installations, etc. Participate in work sessions for system support and problem resolution.
Top skills:
  • Mainframe Production Support Skills:
    • Batch Cycle Support
    • ABEND Resolution
    • Online Support
    • Release Management
  • Mainframe Tools:
    • TSO
    • JCL
    • IBM Workload Scheduler (IWS/TWS)
    • ENDEVOR
    • VSAM /IAM File Structures
  • Microsoft Office Suite of Tools
    • Outlook
Minimum required work experience:
  • 2 years of technical experience with systems analysis, design, and/or programming experience or other job related IT experience.
Job/class description:
  • Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for simple to moderate system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
  • Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. May run necessary system backups. Review and/or create documentation for accuracy, future problems, and company standards.
  • Perform testing responsibilities as needed. Review all abnormal results/issues from previous processing cycles and verify that they have been logged/resolved.
  • Communicate with applications on-call persons to repair applications that ended abnormally. May perform corrective actions whenever possible to fix applications that end abnormally and/or notify appropriate area for resolution. Consult with senior level peers on projects of greater complexity.
  • Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises
Required knowledge, skills, and abilities:
  • Mainframe
  • Strong Verbal and Written Communication Skills - Documentation of processes and Cycle ABEND / Online Status / Release Installation details to an external audience.
  • Comprehends data storage techniques, basic database philosophy, database management, and simple programming techniques.
  • Good understanding of the requirements for maintaining production systems and the effect of program changes.
  • Understands how to use structured techniques in new program development.
  • Good understanding of development, quality assurance, and integration methodologies.
  • Good communication and interpersonal skills.
  • Able to work well under pressure and as part of a team.
  • Pays attention to detail.
  • Working knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.
Preferred:
  • Process Documentation to Auditable Standards:
    • CMMI Level 3
    • ISO 9001:2015
  • Medicare or other Claims Processing System Knowledge
  • ServiceNow (Incident/Problem Management)
  • Mainframe Tools:
    • JAVA
    • REXX
    • CLIST Development
    • COBOL
    • ASSEMBLER (WAAPDSUT)
Work environment:
  • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment
Required education/equivalencies:
  • Bachelor's degree in Computer Science, Information Technology, or other job-related degree;
  • OR, Associate's degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
  • OR, 4 years job-related work experience (total 6 years without a degree)
Interested? Learn more:
Click the apply button or contact our recruiter Daniel at Daniel.Free@dppit.com to learn more about this position (#24-00191).

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

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