Systems Engineer

4 days ago


West Lake Hills, United States JobRialto Full time
Job Summary

We are sourcing a Systems Engineer for the Enterprise Infrastructure Group at a leading financial organization. This role will focus on improving the stability and availability of customer-facing applications, leveraging industry best practices like ITIL, DevOps, and Site Reliability Engineering (SRE).

Key Responsibilities

• Ensure stability and availability of customer-facing applications by leading operational improvement initiatives.

• Collaborate with teams to manage IVR, VoIP, and Call Center technologies (on-prem and cloud).

• Perform Kubernetes (EKS) cluster administration and troubleshoot complex container orchestration issues.

• Utilize CI/CD pipelines and automation tools to enhance software delivery efficiency.

• Leverage cloud-based technologies (AWS) to implement scalable infrastructure solutions.

• Conduct troubleshooting across Linux/UNIX and Windows operating systems.

• Use analytics tools (Splunk, ELK) to monitor system performance and identify optimization opportunities.

• Develop scripts using PowerShell and Python to automate tasks and solve operational challenges.

• Maintain a 24x7 production support environment, ensuring timely resolution of incidents.

• Collaborate with cross-functional teams to align technical efforts with business goals.

Required Qualifications

• Strong knowledge of ITIL, DevOps, and SRE principles for improving operational processes.

• Proven experience with IVR, VoIP, and Call Center technologies.

• Hands-on expertise in Kubernetes cluster management (EKS) and troubleshooting.

• Proficiency in cloud-based technologies, particularly AWS.

• Strong scripting capabilities in PowerShell and Python.

• Familiarity with CI/CD pipelines and deployment automation.

• Solid understanding of Linux/UNIX and Windows operating systems.

• Experience with analytics tools like Splunk and ELK.

• Strong communication and troubleshooting skills to manage 24/7 production support.

Preferred Qualifications

• Knowledge of Java programming for troubleshooting and maintenance.

• Understanding of networking basics like ping, traceroute, and DNS.

• Financial services industry experience.

• Experience in workflow design and data analysis.

• Familiarity with SaaS cloud-based solutions and their integration.


Location:
Westlake, TX or Salt Lake City, UT

Education: Bachelors Degree
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