Systems Engineer
4 days ago
We are sourcing a Systems Engineer for the Enterprise Infrastructure Group at a leading financial organization. This role will focus on improving the stability and availability of customer-facing applications, leveraging industry best practices like ITIL, DevOps, and Site Reliability Engineering (SRE).
Key Responsibilities
• Ensure stability and availability of customer-facing applications by leading operational improvement initiatives.
• Collaborate with teams to manage IVR, VoIP, and Call Center technologies (on-prem and cloud).
• Perform Kubernetes (EKS) cluster administration and troubleshoot complex container orchestration issues.
• Utilize CI/CD pipelines and automation tools to enhance software delivery efficiency.
• Leverage cloud-based technologies (AWS) to implement scalable infrastructure solutions.
• Conduct troubleshooting across Linux/UNIX and Windows operating systems.
• Use analytics tools (Splunk, ELK) to monitor system performance and identify optimization opportunities.
• Develop scripts using PowerShell and Python to automate tasks and solve operational challenges.
• Maintain a 24x7 production support environment, ensuring timely resolution of incidents.
• Collaborate with cross-functional teams to align technical efforts with business goals.
Required Qualifications
• Strong knowledge of ITIL, DevOps, and SRE principles for improving operational processes.
• Proven experience with IVR, VoIP, and Call Center technologies.
• Hands-on expertise in Kubernetes cluster management (EKS) and troubleshooting.
• Proficiency in cloud-based technologies, particularly AWS.
• Strong scripting capabilities in PowerShell and Python.
• Familiarity with CI/CD pipelines and deployment automation.
• Solid understanding of Linux/UNIX and Windows operating systems.
• Experience with analytics tools like Splunk and ELK.
• Strong communication and troubleshooting skills to manage 24/7 production support.
Preferred Qualifications
• Knowledge of Java programming for troubleshooting and maintenance.
• Understanding of networking basics like ping, traceroute, and DNS.
• Financial services industry experience.
• Experience in workflow design and data analysis.
• Familiarity with SaaS cloud-based solutions and their integration.
Location: Westlake, TX or Salt Lake City, UT
Education: Bachelors Degree
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