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Customer Service Representative

4 months ago

Phoenix, United States BCforward Full time
BCforward is currently seeking a highly motivated Bilingual - Customer Service Representative at Phoenix, AZ - Hybrid job


Job Title: Customer Service Representative - Bilingual

Work Location: Phoenix, AZ, 85007

Expected Duration: 1 Months Contract

Pay Rate: $16.75/hr on W2.

Position Type: Hybrid Job

Shift: 8 AM - 5 PM

Position Description Call types include but are not limited to licensing questions, payment options, compliance issues, and general information. This position will answer calls promptly and give callers accurate and reliable information as necessary. This position also requires using all Google systems and the ability to enter information into the board database.

Skills Required

MUST BE BILINGUAL (Spanish and English). Proficient with technology with little to no guidance. Knowledgeable in Google Suite. Typing at least 45 words per minute. Critical thinking and reasoning. Applying world-class customer care. Responding to customer complaints and issues in real time. Excellent customer service skills and problem-solving skills.

Experience Required

Experienced in a call center environment with metrics and a high call volume that is often repetitive. You must be able to efficiently multi-task and be able to simultaneously listen to the caller, take notes, and form clarifying questions if needed. You must be able to communicate professionally, using proper English/Spanish, to include proper sentence structure, grammar, and punctuation.

Education Required

High School Diploma or Equivalent

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 223306 when responding to this ad.