School-Based Behavioral Care Manager

Job Description: GENERAL RESPONSIBILITIES: 1) Functions in accordance with Burrell Behavioral Health Operational Guidelines and within his/her professional code of ethics. 2) Participates in and contributes to the various staff development activities of Burrell. 3) Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, maintenance of various contracts for services, etc. 4) Participates in all required meetings. 5) Regularly participates in evaluation of self and assigned staff according to Burrell Operational Guidelines. 6) Performs other special functions as may, from time to time, be outlined and attached hereto. SPECIFIC RESPONSIBILITIES: Perform duties including, but not limited to: Answer incoming calls and make non-billable calls on behalf of the SBSS and SBC then document nature of call in the clinical record. Review and keep current for all clients; documents that would identify safety risk through the suicide care pathway and other potential crises, then prioritize and route information to staff routinely. Scheduling and cancelling client appointments accurately on a daily basis. This includes entering the correct disposition for cancellation of appointments. Research and prepare appropriate forms and/or evidence based modules to the SBSS for the provision of billable services. Verifying client information and insurance status and communicate areas of focus or concern to supervisory staff and supportive services. Serve as a liaison between the SBSS/SBC, HIM, Support Services, ROI, QI and Medicaid Personnel with goal of adhering to regulatory compliance expectations in the management of client charts. Will collaborate with supervisors and SBSS/SBC to complete non-billable tasks related to ensuring regulatory responsibilities are completed in a timely fashion. 8) Responsible for scheduling and assisting with assessments/sessions as time allows. 9) Enter documentation into the electronic record that would not be billable for the SBSS/ SBC . 10) Perform verifications of benefits, and monitor Medicaid status to assure insurance is obtained and maintained during course of client’s treatment with Burrell, when needed for Outpatient visits. 11) Assist with outreaching clients and enter documentation of outreach attempts. 12) Abide by Burrell privacy and security policies when interacting with customers and co-workers at all times. 13) Perform required tasks related to the regulatory requirements of closing of client charts. 14) Assist and complete Intra-office Agency referrals as well as referrals as requested by the SBSS/ SBC. 15) Assist with daily team meetings by taking notes and dispersing staff as appropriate based on the risk rating and the client’s level of care. 16) Perform other duties as may be assigned by supervisor. EMPLOYEE EVALUATION: Periodic evaluation of the employee will be based upon the extent to which the listed principal responsibilities are discharged. Additional consideration will be given to: 1) Adaptability (ability to perform effectively in the face of changing job demands); 2) Initiative (taking necessary and appropriate action on one’s own); 3) Such factors as reliability, motivation, creativity, cooperativeness, and appearance. SPECIFIC QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each specific duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the specific duties. EDUCATION AND/OR EXPERIENCE: Must possess at least a high school diploma or GED experience in office management is preferred. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively before groups of residents, employees of the organization, family members and other contacts in the community. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to apply logic and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS: None OTHER SKILLS AND ABILITIES: Shall be able to establish effective relationships via telephone and personal contacts. Shall be able to follow direction and accept supervision. Shall be proficient in PC skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the specific duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the specific duties. While performing the duties of this job, the employee is regularly required to stand and walk and sometimes sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear. The employee is also required to be able to walk and sometimes run up and down stairs. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the specific duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the specific duties. The noise level in the work environment is usually moderate. The employee must be able to perform duties, both indoors and outdoors, under all weather conditions. I have read this job description, understand its requirements, have received a copy of and agree to perform according to its duties and standards. We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors. Burrell is a Smoke and Tobacco Free Workplace. About Brightli Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come. Brightli Snapshot 200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees