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Remote Field Operations Manager

1 month ago

Ohio City, Ohio, United States CRC Group Full time
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular
Language Fluency: English (Required)

Work Shift:
1st Shift (United States of America)
Please review the following job description:
Provides management of contracted field staff to distribute and manage customer assignments, ensuring timely completion of tasks, and conducting quality assurance reviews. Ensure the business unit has proper operational controls, administrative and reporting procedures, and people in place to effectively grow the business unit and to ensure operating efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide direction and leadership toward the achievement of the Company's philosophy, mission, strategy and the business unit's annual goals and objectives.

2. Receive and process customer assignments, ensuring all necessary information is accurately recorded.

3. Provide support to field contractors, addressing any questions or issues that arise during the completion of assignments.

4. Monitor the progress of assignments to ensure they are completed on time and meet customer expectations.

5. Conduct quality assurance reviews of completed assignments to ensure they meet company standards and customer requirements.

6. Identify opportunities for process improvements and implement changes to enhance efficiency and quality.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Good Interpersonal skills are essential and an ability to communicate and influence at all levels
2. Must possess and maintain current knowledge of the insurance industry
3. Ability to develop, foster, and maintain an excellent working relationship with clients, carriers and employees
4. Excellent presentation skills
5. Good written and verbal skills
6. Maintain travel schedule depending on the needs of clients, Agents, and new business
7. Ability to work extended hours when necessary

Preferred Qualifications:
1. Bachelor's degree
2. Posses and maintain knowledge of DOT and FMCSA rules and regulations.
3. Previous insurance marketing or compliance experience

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on TIH's generous benefit plans, please visit our site. Depending on the position and division, this job may also be eligible for TIH's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify