Outbound Customer Service Representative

1 week ago


Durham, United States Streamline Full time

About Us:

Streamline Services is a leading provider of exceptional home services. Committed to delivering top-notch customer service, we prioritize building positive relationships with our clients. As we expand, we're seeking an Outbound Customer Service Representative (CSR) to join our dynamic team.

What You Get:

  • Paid Time Off (PTO) for Holidays, Vacation, and Birthday
  • 100% Paid Medical and Dental Insurance for employees
  • Vision Insurance Available
  • Supplemental Insurance Options
  • 401k with 3% Company Match (eligible after 1 year)
  • Paid Training, Ongoing Instruction, and Coaching
  • Employee Appreciation Activities and Events
  • Hourly and Financial Incentive Programs, PTO, and Insurance Benefits start after 90 days
  • Technical Training, Career Path, & Personal Development
  • Family-oriented Environment Fostering Camaraderie and Support
  • Flexible work schedule with potential for a hybrid arrangement after in-office training.

Job Description:

We're in search of a motivated Outbound Customer Service Representative (CSR) to engage with our warm leads and deliver outstanding service. The ideal candidate will possess experience in outbound customer service, impeccable attention to detail, and a dedication to following processes.

Responsibilities:

  • Initiate outbound calls to warm leads, engaging them in discussions about our services.
  • Provide comprehensive information about our offerings, address inquiries, and resolve potential concerns.
  • Maintain precise records of interactions and update our customer database accordingly.
  • Track leads' sources and ensures all necessary information is properly documented.
  • Adhere to scripting and established processes to ensure consistency and quality in customer interactions.

Requirements:

  • Previous experience in outbound customer service or sales roles preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and accurate recordkeeping abilities.
  • Comfortable working in a fast-paced environment and meeting targets.
  • Effective in following scripts and processes.
  • Experience with CRM software, preferably Service Titan.
  • A high school diploma or equivalent is required; additional education or training in customer service or sales is beneficial.


  • Durham, United States Streamline Full time

    *YOU MUST COMPLETE THIS VIDEO INTERVIEW TO BE CONSIDERED FOR THIS ROLE* About Us: Streamline Services isn't your average Residential Plumbing, Electrical, and HVAC company in Durham, North Carolina. We are a rapidly growing, veteran-owned, and operated full-service provider that takes pride in delivering 5-star services and top-quality products to homeowners...


  • Durham, United States Streamline Services Full time

    Job DescriptionJob Description*YOU MUST COMPLETE THIS VIDEO INTERVIEW TO BE CONSIDERED FOR THIS ROLE*About Us:Streamline Services isn't your average Residential Plumbing, Electrical, and HVAC company in Durham, North Carolina. We are a rapidly growing, veteran-owned, and operated full-service provider that takes pride in delivering 5-star services and...


  • Durham, United States Metal Supermarkets Raleigh Full time

    Metal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency....


  • Durham, North Carolina, United States Metal Supermarkets Raleigh Full time

    Metal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency....


  • Durham, United States Metal Supermarkets Raleigh Full time

    Metal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency....


  • Durham, United States Metal Supermarkets Raleigh Full time

    Job DescriptionJob DescriptionMetal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face...


  • Durham, United States Metal Supermarkets Raleigh Full time

    Job DescriptionJob DescriptionMetal Supermarkets is the leading supplier of small quantity metal throughout the US and Canada. We are looking for a customer-oriented service representative. A customer service representative, or CSR, acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face...


  • Durham, North Carolina, United States Circle K Full time

    Store : 109 West Nc Hwy 54, Durham, North Carolina 27713Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...


  • Durham, North Carolina, United States Circle K Full time

    Store : 109 West Nc Hwy 54, Durham, North Carolina 27713Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative,...


  • Durham, North Carolina, United States Family Dollar Full time

    Family Dollar HOLLOWAY ST.[Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Durham, United States Mr. Appliance of Chapel Hill Full time

    Job DescriptionJob DescriptionWe at Mr. Appliance are looking for qualified professionals to join our team. As an international appliance repair franchise network with over 350 locations, we frequently have job openings for technicians, managers, and support personnel throughout North America. Our franchises offer competitive compensation packages, complete...


  • Durham, United States U-Haul Full time

    Location: 4411 Durham Chapel Hill Blvd, Durham, North Carolina 27707 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...


  • Durham, United States U-Haul Full time

    Location: 4411 Durham Chapel Hill Blvd, Durham, North Carolina 27707 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...


  • Durham, North Carolina, United States Navy Times Full time

    Customer Service Representative (Loan Consultant I) At a glance Location: US-NC-Durham, NC Posted: 03/03/2022 Closing: 04/02/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their...


  • Durham, United States HomeTeam Pest Defense Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO023983 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, warm work...


  • Durham, United States Staffmark Full time

    Are you a dedicated gamer with a knack for problem-solving? Do you thrive in fast-paced environments and excel at providing exceptional customer support? If so, Staffmark is looking for you! We have partnered with a leading provider of gaming solutio Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Durham, United States The Alliance Corporate Office Full time

    Job DescriptionJob DescriptionCustomer Service Rep needed in Burlington, NCThe Alliance is seeking a dynamic and customer-focused Customer Service Representative to join our team. If you have a passion for delivering exceptional service, thrive in a fast-paced environment, and possess a competitive spirit, this opportunity is tailor-made for you!As a...


  • Durham, North Carolina, United States DSV AS Full time

    DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and...


  • Durham, United States LC Industries Full time

    ** Lead, Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** LEADC03033 Showing 1 location **Job Details** **Description** **DESCRIPTION:** The Lead Customer Service Representative serves customers through a variety of mediums including but not limited to telephone, emails, web-forms, web chats, and in-person....


  • Durham, United States LC Industries Full time

    ** Lead, Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** LEADC03033 Showing 1 location **Job Details** **Description** **DESCRIPTION:** The Lead Customer Service Representative serves customers through a variety of mediums including but not limited to telephone, emails, web-forms, web chats, and in-person....