Customer Solutions Engineer
3 weeks ago
We are seeking a Customer Solutions Engineer who specializes in post-sales customer-facing engagements to join our team. This strategic role should promote technical advocacy and work closely with the CSM team ensuring our customers achieve their desired outcomes using our products, focusing on retention, expansion, and the proactive discussions around best practices. Where necessary, the role will drive and execute high-impact technical interventions such as API Workflows to achieve the customer's ideal state.
Responsibilities:
- Act as a post-sales technical SME for Customer Success Managers (CSM), providing deep product knowledge and technical guidance.
- Work closely with AM/CSMs to identify and implement product-based strategies for customer retention, product adoption, and account expansion.
- Design and build customized technical solutions and integrations that align with customer goals, enhancing their overall product experience.
- Regularly review customer product utilization and engage in strategic discussions to recommend optimizations and encourage adoption of best practices.
- Facilitate technical empowerment/upskilling sessions for Customer Success team members to enhance their proficiency in dealing with technical queries.
- Foster strong relationships with customers through regular technical consultations, ensuring they leverage the full potential of our product.
- Provide your technical expertise to assist in completion of formal customer inquiries such as RFx/Security Questionnaires.
- 6-8 years' experience in a technical post-sales or customer success role, ideally within the SaaS industry.
- Strong technical background with expertise in product architecture, integration, APIs and security.
- Excellent communication and relationship-building skills, with the ability to interact effectively with a range of stakeholders, including technical teams and C-level executives.
- Deep understanding of industry standards and technologies (e.g., REST, OAuth 2.0, SAML 2.0).
- An understanding of programming concepts and the ability to discuss technical specifications, such as APIs, is crucial. Knowledge of JavaScript, Python, or other programming languages is beneficial for facilitating product discussions and developing proofs of concept, though direct coding is not a primary task.
- Strong understanding of Relational Database Design and ability to create SQL queries to extract reporting data from a variety of sources
- Ability to design, build, validate and deploy workflows within IPaaS systems to connect business processes
- Ability to analyze customer usage data and translate insights into actionable recommendations.
- Willingness to engage in continuous learning and adapt to evolving product features and industry trends.
- Familiarity with the LMS industry and related standards (xAPI, SCORM, AICC).
- Knowledge of data privacy and security frameworks (ISO27001, SOC2/3 etc.)
#LI-Hybrid
-
Solution Engineer
6 days ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
2 weeks ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
3 weeks ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solutions Engineer
3 weeks ago
Atlanta, United States Geekplus America Inc Full timeJob DescriptionJob DescriptionSalary: Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR...
-
Solution Engineer
1 month ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
1 month ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
3 days ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
3 weeks ago
Atlanta, United States Geek+ Full timeGeek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years,...
-
Solution Engineer
6 days ago
Atlanta, United States Körber Group Full timeUse your knowledge of controls engineering fundamentals to help Körber Supply Chain deliver innovative solutions that meet the evolving needs of our customers. You will contribute to the implementation of Körber's next generation of products by programming, testing, and/or validating products in the factory and customer sites. You will be part of a group...
-
Solutions Engineer
6 days ago
Atlanta, United States Mujin Full timeMujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor intensive tasks to focus on more intellectual...
-
Solution Engineer
7 days ago
Atlanta, United States Körber Group Full timeUse your knowledge of controls engineering fundamentals to help Körber Supply Chain deliver innovative solutions that meet the evolving needs of our customers. You will contribute to the implementation of Körber's next generation of products by programming, testing, and/or validating products in the factory and customer sites. You will be part of a group...
-
Solution Engineer
7 days ago
Atlanta, United States Apple Full timeAs a Solutions Engineer, you're part of a team that helps customers introduce Apple technology within their businesses. Your team meets with business customers to understand their needs, looking for ways Apple can help them compete efficiently and effectively. You educate not only customers, but also your team members about the capabilities of Apple products...
-
Solutions Engineer
6 days ago
Atlanta, United States Kargo Full timeAt Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data...
-
Stormwater Solutions Engineer
7 days ago
Atlanta, Georgia, United States Oldcastle Full timeJob ID: 497738 ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors,...
-
Solutions Engineer
7 days ago
Atlanta, United States Kargo Full timeAt Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data...
-
Senior Solutions Engineer
7 days ago
Atlanta, United States Deque Systems Full timeCareer Fulfillment & Culture People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is...
-
Senior Solutions Engineer
5 days ago
Atlanta, United States Deque Systems Full timeCareer Fulfillment & Culture People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely...
-
Senior Solutions Engineer
6 days ago
Atlanta, United States Deque Systems Full timeCareer Fulfillment & Culture People come to work for Deque because of what we do: enable businesses and organizations to make their sites and apps accessible to everyone, including people with disabilities. The personal fulfillment employees feel here is unparalleled. In addition to the altruistic nature of our jobs, the organizational structure is extremely...
-
Solutions Implementation Engineer
6 days ago
Atlanta, United States Peak Technologies Full time $28 - $32Location: Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver COPay Range: $28-$32/hr**Extensive travel required**JOB SUMMARY & SCOPE:Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and...
-
eMobility Solutions Engineer
7 days ago
Atlanta, United States Oldcastle Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Oldcastle Infrastructure , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We’re more than just a manufacturer of precast concrete, polymer concrete, or plastic...
