Russian Speaking L2 Customer Support Representative
3 weeks ago
JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision. At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently. Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our . Simply put, we believe in better lives. Join us Learn more about Unisys and our key solution offerings:, , , What success looks like in this role: * 2nd Level telephone contact support * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Must be logged into the call system so that HHO's can be received * Ability to resolve problems with or without remote tools * Consistently achieve First Contact Resolution performance metric * Accurately document calls and cases * Aware of customer's time restraints and work within those time limits * Keep customer aware of resolution steps - if ticket needs to be dispatched * Follow up Service Centre cases and requests to completion * Provide clients with problem reference numbers and request numbers * Enter all troubleshooting/resolution steps into the ticket - this information will be used for the 321 team to drive tickets to a lower level * All tickets are to be touched on a "first in first out basis", calling the customer on a daily basis * Escalate tickets as needed if on-site support is required * Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) * Understanding of SLA requirements for the client * Assist in cross training and communicate quick fixes * Manage time and workload to meet predetermined service levels * Maintain data accuracy in Service Centre through contact validation * Understand the various media sources that interface with the Service Desk * Champion, implement or support change * Identify process efficiencies within the Service Centre and to take corrective action to implement change * Discover and document process and procedures which need to be published to the team or on the Knowledgebase * Provide 1 knowledge script per week on commonly seen tickets * Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc) You will be successful in this role if you have: * Fluent Russian and English language skill * Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level Fluent Italian and English language skills * 12 months IT Service Desk experience * 1 year previous experience providing Level 1 support for MS Office, MS Exchange and MS windows networks * Henkel knowledge is not a must, but it is an advantage * Working knowledge of data and voice network concepts Preferred: * ITIL Foundations Certification * Microsoft Desktop Administration certification * Analytical and diagnostic skills The safety of our associates is paramount and guidelines on safety measures are being implemented at all locations. To ensure that we minimize the risk for Covid-19 infection, the preferred way of working continues to be from home, where possible. Unisys is an Equal Opportunity Employer Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills,...
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills,...
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Hopkins, United States Unisys Corporation Full timeJOB DESCRIPTION We Believe in Better! We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply...
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Customer Service Representative
2 days ago
Hopkins, United States Talent Software Services Full timeAre you an experienced Customer Service Representative with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Customer Service Representative to work at their company in Edina, MN. Position Summary: The Customer Service Assistants purpose is to provide highly responsive, best-in-class...
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Customer Service Representative Minnetonka
3 weeks ago
Hopkins, United States Nothing Bundt Cakes #157 Full timeJob DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their...
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Hopkins, United States Nothing Bundt Cakes #157 Full timeJob DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, the Customer Service Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping guests order the right cake for their...
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Operations Assistant
6 days ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal...
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Operations Assistant
24 hours ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal...
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Operations Specialist
2 days ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionEast View is a leading provider of native and translated foreign language information products and services, including Slavic, Chinese, and Arabic databases, print periodicals, and books. We serve all geographies and many market segments, including academic institutions, government organizations, corporations, public and federal...
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Operations Specialist
2 weeks ago
Hopkins, United States East View Companies Full timeDo you like foreign languages or global studies? Library Science or troubleshooting? East View is a leading provider of native and translated foreign language information products and services, including Russian, Chinese, and Arabic databases, print periodicals, books and microforms. We serve all geographies and many market segments, including academic...
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Operations Specialist
3 weeks ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionDo you like foreign languages or global studies? Library Science or troubleshooting?East View is a leading provider of native and translated foreign language information products and services, including Russian, Chinese, and Arabic databases, print periodicals, books and microforms. We serve all geographies and many market...
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Operations Specialist
1 day ago
Hopkins, United States East View Companies Full timeJob DescriptionJob DescriptionDo you like foreign languages or global studies? Library Science or troubleshooting?East View is a leading provider of native and translated foreign language information products and services, including Russian, Chinese, and Arabic databases, print periodicals, books and microforms. We serve all geographies and many market...
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Hopkins, United States Nothing Bundt Cakes #157 Full timeJob DescriptionJob DescriptionBenefits:Company partiesEmployee discountsFlexible scheduleTraining & development At Nothing Bundt Cakes, we refer to our customer services representatives as Joy Creators! As a Joy Creator, this Thurs - Sun position, works both in the store and at community events. You will work in the store as a party planner by helping guests...
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Sales Center Representative
2 weeks ago
Hopkins, United States MRA Recruiting Services Full timeSales Center Representative Company: Scherer Bros. Lumber Co. Hopkins or Shakopee Do you have a passion for people and a strong desire to make a significant contribution to a dynamic team? We are currently looking for a Sales Center Specialist to join our team here at Scherer Bros. Lumber Co. Position Summary: Facilitate customer interactions and aid...
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Sales Center Representative
1 week ago
Hopkins, United States MRA Recruiting Services Full timeJob DescriptionJob DescriptionSales Center RepresentativeCompany: Scherer Bros. Lumber Co. Hopkins or ShakopeeDo you have a passion for people and a strong desire to make a significant contribution to a dynamic team? We are currently looking for a Sales Center Specialist to join our team here at Scherer Bros. Lumber Co.Position Summary:Facilitate customer...
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Sales Center Representative
1 day ago
Hopkins, United States MRA Recruiting Services Full timeSales Center Representative Company: Scherer Bros. Lumber Co. Hopkins or Shakopee Do you have a passion for people and a strong desire to make a significant contribution to a dynamic team? We are currently looking for a Sales Center Specialist to join our team here at Scherer Bros. Lumber Co. Position Summary: Facilitate customer interactions and aid...
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Benco Equipment Sales Representative
3 weeks ago
Hopkins, United States AUTOMOTIVE PARTS HEADQUARTERS Full timeJob DescriptionJob DescriptionThe BENCO Equipment Sales Representative is responsible for generating new business and ensures growth of existing accounts in the sale of automotive service and shop equipment.JOB DUTIES:Call on customers following the schedule/strategy created with the General Manager or other members of the management teamServe retail and...
