Family Shelter: Shelter Generalist

Job Type

Full-time

Description

Are you looking for a position where you can provide a safe and hospitable environment for our neighbors experiencing homelessness? If so, Tacoma Rescue Mission (TRM) is seeking a Shelter Generalist for our Family Shelter to be on a team that carries out our mission - to offer God's help, hope, and healing to our neighbors in need. At TRM, we believe that people are our greatest asset, and we are committed to attracting, developing, and retaining a diverse and talented workforce. Our inclusive and collaborative work environment centers families and fosters creativity, excellence, and professional growth.

Purpose, Vision, and Value Statement

The Tacoma Rescue Mission is a faith-based nonprofit organization whose mission is to Offer God's help, hope, and healing to our neighbors in need. We are proud to have served the Tacoma and Pierce County communities since 1912. For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors. We value the needs of our immediate community, and continually adapt to the changing needs of those who come to us for help.

We strive to cultivate a culture built on love and truth, where our integrity is never compromised. Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.

Job Purpose

Maintains a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek The Tacoma Rescue Mission's care.

Tacoma Rescue Mission Competencies

Client Relationships and Interactions: Connect clients, volunteers, donors, team members, and guests to the mission and vision of The Tacoma Rescue Mission and its programs. Establish rapport and build relationships through effective communication, making all feel understood and valued. Assess needs and share appropriate resources, boosting client confidence in The Tacoma Rescue Mission and its team members.

Creativity and Expansion: Cultivate an environment that constantly seeks growth and adaptation, enhancing services offered. Research and develop new insights and strategies that improve Mission functionality and performance. Embrace the unknown and uncharted territory, pushing limits to increase skill, knowledge, and resources.

Leadership and Culture: Champions the Tacoma Rescue Mission's core values and pillars, ensuring a high level of service with a commitment to changing lives. Creates a platform that empowers those within the Mission and the community to establish and take ownership of a culture founded on team, trust, and truth.

Professionalism: Carries the current knowledge and operational skills required to perform well, utilizing best practices and demonstrates the desire to grow professionally. Helps create a safe space for Team Members to hold others accountable for behavior and performance, empathetically listens and communicates for understanding when negotiating and dealing with conflict. Setting the standard of quality, providing staff with feedback, coaching, guidance, and support.

Essential Duties & Responsibilities

• Greets all guests, residents, volunteers, donors, and team members warmly, creating a welcoming environment that fosters healthy relationships.
• Connects and engages with residents, completing intake procedures and all necessary assessments, providing them with and referring them to resources.
• Oversees all shelter endeavors, ensuring rules and shelter protocol are being followed and all shelter residents are comfortable and safe.
• Fulfills all reasonable requests from residents, ensuring their comfort and satisfaction.
• Completes walkthroughs of the shelter and campus at least every two hours certifying the shelter property and all its inhabitants are safe.
• Continually researches, gathers, and gains knowledge of community services and resources to assist shelter residents and guests.
• Answers incoming telephone calls, assisting callers as needed and routing them to the relevant parties.
• Receives donations on behalf of TRM and provide donors with receipts as requested.
• Performs general cleaning tasks, to include daily laundry, emptying trash, sweeping, mopping, vacuuming, wiping down and sanitizing hard surfaces, etc.
• Enters resident data into HMIS and Apricot systems daily.
• Records daily happenings into the Shelter Generalist Shift Log, keeping all team members up to date on occurrences, potential hazards, requests met, etc.
• Collects shelter supplies, organizes, stocks, and maintains inventory, informing management of needed items.
• Completes incident reports and work requests as needed and informs management.
• Performs turnover of resident quarters (unit/bed), cleaning and sanitizing the area and doing all necessary laundry.
• Performs regularly scheduled unit/dorm checks.
• Maintains resident confidentiality, properly storing and disposing documents per TRM standard.
• Administers urinalysis and breathalyzer tests for shelter guests as needed.
• Performs other duties as assigned to support others and ensure an efficient and effective work environment.

Working Conditions

Interacts in a relational manner with people from diverse backgrounds. Office environment with light custodial duties.

Schedule & Work Location

Schedule:

10:30 pm- 7:00 am Sunday - Thursday

Friday Off

Saturday Off

Primary Location of Work:

Adams Street Family Campus

*For confidentiality purposes, exact location will be disclosed in the next steps of the hiring process.

Requirements

• Experience working with or serving alongside marginalized communities.
• Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
• Effective de-escalation skills.
• Ability to work in and effectively respond to a fast-paced, high-stress environment.
• Capacity to accomplish multiple tasks within a short time.
• Skilled in clear and effective written, verbal, and electronic communication.
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.

Physical Requirements

• Stationary position 50% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc. and responds to urgent situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Communicates information and ideas so others will understand. Exchanges accurate information in these situations.
• Observes details at close range (within a few feet of the observer).
• Frequently moves boxes weighing up to 25 pounds across office for various needs.
• Wears proper PPE (personal protective equipment) when necessary for exposure control.

Benefits

We offer comprehensive benefits:

• Medical and Dental Packages at No or Little Cost to Employees
• 12 Paid Holidays, Plus a Bonus Day
• Four Weeks' Vacation Accrued Annually
• 10 Hours of Sick Leave Accrued Monthly
• Participation in 403(b) Retirement Plan with employer match
• Employee Assistance Program

Notes Regarding Hiring Process

Applicants are required to include the following attachment within the online application in order to be considered:

• Resume: Provide complete chronological resume including all work history along with dates of employment (month and year) and job responsibilities, education, and certifications.
  • Please note that salary considerations for selected candidates will be based on related experience detailed in the resume provided via the application process.
  • Hiring Salary Range: $17.62 - $19.46 (Salary Band B)
  • Full Salary Range: $17.62 - $21.48 (Salary Band B)

Open until filled; for best consideration, submit a completed application by Friday, January 12th, 2024.

Salary Description

$17.62 - $21.48 per hour

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