Field Service Engineer
4 weeks ago
Hurco Companies, Inc. is looking for a Field Service Engineer based out of our Indianapolis, Indiana facility. As a Field Service Engineer, you will be the go-to person who provides vital assistance to customers when they need it most. You will be responsible for ensuring our customers are ready to go as soon as their brand-new machine arrives. Regular travel by car and air is required for this position and a company car is provided. You will be home almost all weekends. When not traveling to customer locations, the Field Service Engineer will provide phone assistance.
Responsibilities
- Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.
- Machine Installation: oversee the assembly of machines at the customer’s facility.
- Inspection and demonstration: inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.
- Maintenance and Repair: Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.
- Customer Service Management: Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.
- Distributor support: Develop and nurture relationships with local Hurco Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.
- Reporting and Documentation: Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.
- Technical Support: Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.
- 2+ years of technical school or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.
- Knowledge of troubleshooting and maintenance of industrial automation equipment.
- Ability to read, analyze, and interpret technical manuals and blueprints.
- Process oriented, able to complete necessary travel and expense reports.
- Strong customer service and communication skills.
- Self-starter with the ability to work independently.
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