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GmP Desktop Engineer

2 months ago

Alachua, United States TEKsystems Full time

CANDIDATES MUST SIT IN THE ALACHUA FLORIDA AREA

Description:

The Systems Analyst plays a pivotal role in delivering timely software integration projects while providing high-quality

technical support to users encountering complex challenges. This role involves offering Tier 2 support in a Good

Manufacturing Practice (GMP) environment and participating in a 24x7 on-call support rotation. Strong customer

service skills are crucial, as the position requires regular interaction with internal clients. The Systems Analyst reports

directly to the Digital Site Head.

Skills:

Desktop, Windows 10, GmP

Additional Skills & Qualifications:

Job Responsibilities

• Collaborate with data owners when deploying new software or software upgrades to determine IT

requirements (e.g., Group Policy Objects (GPOs) or necessary system modifications).

• Perform continuous analysis to identify opportunities to enhance efficiency and service quality.

• Troubleshoot, assess, and resolve incidents and service requests, ensuring they are managed within Service

Level Agreements (SLAs). Escalate when necessary.

RGS September 2024

• Document and create trouble tickets promptly for reported system issues, such as unavailability, slow

response times, unauthorized access, missing files, or malware. Respond to and update support tickets in a

timely manner.

• Assist system administrators and engineers on various projects as needed.

• Participate in the design and development of solutions for integration projects.

• Provide technical expertise during the planning, execution, management, validation and qualification process

of new applications or equipment.

• Identify and resolve system issues; recognize common patterns and triage bugs for improvement.

• Support the design, development, testing, and deployment of solutions in line with the organization’s

principles, business requirements, and Standard Operating Procedures (SOPs).

• Proactively monitor solutions to ensure operational stability in production environments.

• Perform other responsibilities as assigned by management.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.