IT Support Technician

4 weeks ago

Clear Lake, United States Pritchard Companies Full time
Overview: As an IT Support Technician, you will be responsible for providing technical support with a focus on Microsoft security and configuration. Your role will involve diagnosing and resolving technical issues, ensuring system security, and maintaining IT infrastructure. You should have a critical thinking mindset and be adept at problem-solving in a fast-paced environment.

Responsibilities:
  • Provide technical support and troubleshooting for desktop systems, including hardware, software, VOIP phone systems, printers, multi-function printers, scanners, and mobile devices.
  • Manage and configure Microsoft security settings and applications to ensure a secure IT environment. This will require certifications and about a year with the company before they could do this
  • Investigate and resolve system issues using product knowledge, system tools, and established methods and procedures. Document solutions and maintain helpdesk ticket information and transactions.
  • Collaborate with the IT team to address high-level hardware and software issues and inventories.
  • Offer remote assistance and manage support tickets efficiently.
  • Assist with desktop setups, peripheral installations, building moves, and other IT-related projects.
  • Engage in team projects and contribute to successful project outcomes.
  • Proactively complete assigned tasks ensuring timely and high-quality deliverables.
  • Perform additional duties as assigned.
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Ideal Skills & Experience:
  • 1 to 2 years of relevant experience in an IT support role.
  • Associate's degree in an IT-related field or relevant IT certifications preferred.
  • Experience with Microsoft security and configuration. Can we change this to something like "an interest in a Microsoft Security career path"
  • Proficiency in Windows 10/11 operating system and Microsoft 365 applications.
  • Solid understanding of PC hardware, network connectivity, and computer network cabling.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Excellent communication skills with the ability to present information clearly to end-users with varying technical backgrounds.
  • Capable of writing reports, business correspondence, and procedural documentation.
  • A valid driver's license with a good driving record.
  • Self-motivated with the ability to work independently.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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