IT Associate

7 days ago

Beltsville, United States Pella Mid-Atlantic, Inc. Full time
About Pella Mid-Atlantic

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products.  Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

Pella Mid-Atlantic has six showrooms including our headquarters located in Beltsville, Maryland. We serve residential, trade, and commercial customers in Maryland, Virginia, DC, and parts of Delaware and West Virginia.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between.  If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion

POSITION: 

Summary
We are seeking an IT Associate to support our corporate IT functions. We are a Microsoft 365 shop utilizing Apple technology as well and multiple showrooms in the Pella Mid-Atlantic region. We are looking for someone with a great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.  Our robust environment will give you the opportunity to work on unique projects affecting our users and organization as a whole.  You will need to be able to think on your feet provide and world-class customer service to our workforce. 

Responsibilities
  • Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
  • Provide configuration and user support for Windows machines
  • Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Creating, modifying and removing users from multiple cloud based systems.
  • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
  • Support mobile device management (iPhones and iPads)

Qualifications
 
  • Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • 3+ years of database, Microsoft 365, and/or network administration, or system administration experience.
  • System administration and IT certifications in Microsoft, or other network related fields are a plus.
  • Working knowledge of virtualization, VMWare, Microsoft Azure or equivalent
  • Strong knowledge of systems and networking software, hardware, and networking protocols.
  • WiFi 5 and 6 or equivalent experience.
  • Support VOIP (Ring Central preferred).
  • Experience with scripting and automation tools.
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all candidates that will be drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.