Trainer II

3 weeks ago

Altamonte Springs, United States My Florida Regional Multiple Listing Service Full time
Stellar MLS was Named a 2022 and 2023 Top Workplace by Orlando Sentinel

We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals

Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan.

This is a remote role within the state of Florida.

These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Bilingual Trainer II will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required.

What it is:

The Bilingual Trainer II will have a strong willingness and ability to learn and gain subject-matter expertise of Stellar MLS products and services, lead and facilitate classroom and virtual training using provided training materials.

Reporting to the Training Manager, they will be responsible for collaboration with other team members to create, develop, present, and improve training materials. They will be required to represent the commitment Stellar MLS has to the real estate community and display professionalism at all times.

What you'll do:

This is a salary, exempt, full-time role. Your essential duties and responsibilities will consist of:
  • Have a strong willingness and ability to learn and gain subject-matter expertise of Stellar MLS products and services.
  • Present training content in multiple media formats to customers and/or staff
  • Communicate effectively and promptly
  • Complete assigned projects and tasks within deadlines
  • Assists in the creation, development, updating and improvements to training content
  • Record, edit, and produce training videos
  • Communicate with Team Lead or Manager any day-to-day concerns that may negatively impact the team or Stellar MLS
  • Travel to conduct training sessions for various vendors and customers
  • Attend meetings and events to promote the organization and products as assigned
  • Able to conduct remote training sessions
  • Knowledge and ability to learn the CRM system, enter event information, update attendance, create cases and document other relevant information
  • Maintain personal schedule and assist in quality control of team schedule
  • Accurately account for business-related expenses and mileage while adhering to all other company policies
  • Occasional after-hours is required and must be able to travel.
  • Other responsibilities as assigned.
  • Timely and regular attendance both onsite and in a remote environment is an essential function of the position; being physically present in the work environment is an essential job function
  • Cross-training for other departmental functions is expected and required.
  • Must be able to work remotely (in the state of Florida) as well as report to corporate headquarters and other business events as required.
Requirements

Who we need:

To succeed in this role, the Bilingual Trainer II will need a particular skill set. For this position, those include:
  1. Other Essential Skills
  • Ability to read, write, understand, translate, listen, and communicate effectively in both English and Spanish is required
  • Ability to remain calm, professional, and respond appropriately in stressful situations and control a room during presentations, trainings, and events
  • Team-player, with ability to be extremely effective independently
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to use basic technology needs for position including but not limited to computers, tablets, mobile phones, projectors, internet, wireless connections, laser pointer, remotes, audio and able to troubleshoot basic issues when necessary
  • Ability to adapt to changing, fast-paced environment
  • Exceptional verbal and written presentation and communication skills
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or other form
  • Possess basic math skills with the ability to compute rate, ratio, and percent
  • Ability to interpret bar graphs, charts, and other data sets
  • This role frequently works outside of the office, communicates daily through virtual meetings, and is required to travel to in-person training or events
  • Must be able to work remote and onsite when necessary
  • Previous Education/Training experience required
  • Experience with LMS (Learning Management System) a plus
  • Previous Real Estate related experience a plus

2. Essential Physical Skills
  • Acceptable vision and hearing (with or without correction)
  • Bending on occasion and lifting up to approximately 20 pounds occasionally
  • Standing and walking approximately 2 or more hours a day
  • Talking and sitting for long periods of time, approximately 8-10 hours a day
  • Writing and/or typing for long periods of time, approximately 8-10 hours a day
(Reasonable accommodations will be made for otherwise qualified individuals with a disability).

3. Education, Certifications, and Software Skills
  • Bachelor's degree in a related field preferred or equivalent real estate or MLS industry experience
  • A minimum of 2 years, training-related education or experience
  • Proficient with Windows, and Microsoft 365 products (Outlook, Word, Excel, PowerPoint, etc.)
  • Knowledge of web browsers and communication software such as Zoom, GoToWebinar, and other related software
What you need to value:

The Bilingual Trainer II must embody these core competencies:
  • Customer Focus - Drive and ability to deliver exceptional service to customers and colleagues
  • Personal Leadership - Ability to engage and inspire others to collaboratively work towards common goals
  • Information Seeking - Ability to gather relevant information from a wide range of sources
  • Innovation - Drive and ability to generate and use ideas to improve business results
  • Drive for Results - Ambition to set, meet and exceed goals

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance.

We are an Equal Opportunity Employer/Drug Free Workplace

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