Outpatient Practice Manager

2 months ago

Sarasota, United States First Step Full time
SUMMARY OF RESPONSIBILITIES:

Provides oversight of day-to-day clinic operations and manages communication and implementation of services delivered by providers. Responsible for supporting operational and financial goals of each clinic. Coordinates training and orientation for new clinic staff. Provides consultation to department leaders on strategic staffing plans, training/development, and support to the clinical support specialist team.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree in healthcare or business field preferred; at least three to five years’ experience within a healthcare environment/setting

BENEFITS:
  • 21 days paid time off (PTO) per year
  • 3 mental health days per year
  • 12 paid holidays per year
  • health, dental, vision, wellness, life insurance, short-term disability
  • 403(b) retirement plan
  • student loan forgiveness plan eligibility
  • discount program
  • growth opportunities
ESSENTIAL DUTIES/RESPONSIBILITES:
  • Strong in-house consulting skills, excellent customer service/team orientation and interpersonal competencies, employee relations/policies, performance management process and procedures. Provides onboarding to new staff to efficiently navigate the organization as it relates to patient and client care within the medical clinic setting.
  • Responsible for oversight and confirmation of patient access to services, insurance contract verification, utilization management, charge entry, patient satisfaction.
  • Works with medical staff to help identify opportunities for growth and ways to improve internal and external relationships.
  • Develops and maintains professional, intradepartmental workflow and relationships by fostering a spirit of cooperation.
  • Instrumental in supporting initiatives to generate revenue to foster growth within the medical clinics.
  • Works closely with the Providers and Medical Director to ensure the safe, efficient, and evidence-based delivery of behavioral health medical services in the organization.
  • Schedules standing meetings and reviews that reinforce internal and external communication, system of care and implementation of new initiatives.
  • Assisting with the credentialing process in collaboration with Human Resources and Utilization Management department.
  • Addresses identified barriers to maintain and improve Provider efficiencies; Develops and maintains the Provider Call Schedule/Calendar, with Quarterly development and distribution and adjusted accordingly to always ensure coverage.
  • Oversees the utilization management and daily business operations of the providers within the organization, relative to the medical clinics; manages IDP workflow.
  • Possesses a clear understanding of the financial, operational, administrative, and regulatory aspects of the organization.
  • Ensures HIPAA compliance and Risk Management at the service level.
  • Serves as the liaison between the Providers and departments with the organization.
  • Maintains customer’s confidence and Provider operations in keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
  • Adheres to the Lightshare Mission and Pillars: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).
  • Maintains a professional working relationship with all persons served including a demonstrated commitment to person centered care and recovery-oriented approaches to care.
  • Completes all other duties and special projects as assigned.
CORE COMPETENCIES

Demonstrates Dependability:
  • Arrives to work on time according to agency policies
  • Uses leave time according to agency policies
  • Completes documentation/paperwork and projects within deadlines
Demonstrates Flexibility & Initiative:
  • Assumes additional responsibilities and a willingness to assist colleagues
  • Works different shifts when necessary
  • Recommends program changes and improvements
Demonstrates Teamwork:
  • Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals
  • Attends and participates in required staff meetings and agency-wide committees
  • Receptive to direction and feedback from supervisor
Demonstrates Professionalism:
  • Conducts self in professional manner with colleagues, peers, and persons served
  • Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations
  • Adheres to agency Code of Ethics at all times
  • Complies with all agency policies and procedures, laws and regulations under which the agency operates

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