PC Technician II

4 weeks ago

Fargo, United States Vitalant Full time
Description

Vitalant is seeking a skilled on-site PC Technician II for our Fargo, North Dakota location. This role involves providing advanced technical support for end-users, focusing on computer systems and peripherals. Responsibilities include performing detailed hardware diagnostics and maintaining the accuracy of our data processing hardware inventory. Additionally, this position entails writing standard operating procedures (SOPs) for the configuration of peripheral devices. Join our team and contribute to Vitalant's mission of saving lives through exceptional technical support.

This position will be an on-site role working primarily from the Fargo, ND location 5 days per week.

DUTIES AND RESPONSIBILITIES:

  • Assists with work coordination and training. Provides technical guidance to peers as appropriate.
  • Configures, installs and maintains PC’s, laptops, printers, scanners, print servers, terminal servers and other peripheral hardware.
  • Reviews and evaluates new desktop technology, making hardware and software recommendations to management and users.
  • Identifies hardware and software problems, local area network communications malfunctions and connectivity problems to include problem resolution.
  • Maintains critical parts inventory and is responsible for inventory control of all data processing hardware equipment.
  • Monitors, reviews, and updates trouble tickets using tracking software and provides resolution documentation to expand knowledge base.
  • Manages projects related to PC hardware and software upgrades or replacements.
  • Defines standards and writes SOPs related to hardware configuration.
  • Coordinates with vendors for repair of equipment.


Requirements

Knowledge/ Education

Associate's degree or equivalent combination of education and experience required.

Working knowledge of various PC software packages and operating systems required.

Working knowledge of PC hardware components required.

Licenses/Certifications

Relevant hardware or software certification preferred.

Experience

Three years related experience required. To include:

• Experience in PC repair, trouble shooting and configuration and reading hardware diagrams.

Skills/ Abilities

Good communication and customer relation skills.

Ability to work in a team environment.

Physical ability to lift up to 50 lbs., bend, stretch, reach and sit.

Must be able to reach and bend to install cables under the floor or to maintain equipment that is installed in areas where there is limited work space.

Must be self-motivated with good organizational skills.

Ability to organize workload and work under pressure.

Must be able to work flexible shifts.

Strong computer skills.

About Us

Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

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