Club Supervisor

3 weeks ago

Tampa, Florida, United States Legends Hospitality Full time

LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

RAYMOND JAMES STADIUM

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

THE ROLE

The Club Supervisor position is responsible for supporting and leading the set up and operation of their assigned concessions, portables, beverage, vending and in-seat service locations. This will require on site presence days prior and days after events.

Primary Responsibilities

  • Oversee multiple concession locations during events.

  • Lead, coach, train and support team members to ensure processes and procedures are being followed, standards are being met and that we are providing legendary guest service.

  • Excellent communication skills, verbal and written.

  • Conduct pre-shift meetings with your teams to provide event knowledge and timing details.

  • Ensure that assigned locations have proper staffing levels, follow menu recipes and that the location is operating in an efficient, clean and safe manner.

  • Monitor inventory levels pre, during and post event to ensure the location does not run out of product.

  • Turn on and test all equipment pre-event to confirm all is in good condition and working.

  • Ensure that menu boards and registers reflect the correct menu items and prices for each location.

  • Maintain a professional appearance and manner and adhere to and enforce the Legends Uniform & Grooming guidelines.

  • Ensure that all locations are in compliance with Alcohol and Food Safety laws and regulations as required by Federal, State and Local laws as well as our Company standards. Food safety training and alcohol TEAM certification to be completed on site.

  • Other duties as assigned.

Requirements

  • Must be available for all Tampa Bay Buccaneers, USF and major stadium events such as concerts and dirt events. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays.

  • Previous supervisory experience in a related role required.

  • Previous food service experience is an asset.

  • Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

  • Elevated time management, strong organizational and prioritizing skills.

  • Must be able to obtain food safety and responsible alcohol service certifications.

  • Must be able to work independently and in collaboration with others.

  • Command of the English language both written and verbal, multilingual an advantage.

  • Regularly required to stand, walk, lift, carry, reach, squat, push and pull; all up to 50lbs.

  • Must be able to stand and walk for up to 12 hours during a single shift while navigating ramps, stairs, elevators and guests.

  • Outdoor venue indicative of heat and humidity based on weather conditions. Work environment may be within extreme temperatures.

  • Ability to learn new tasks, remember processes, maintain focus and complete tasks independently.

  • Make timely decisions in the context of a workflow and operation efficiencies.

  • Ability to communicate and lead teams to complete tasks in situations where timing is essential.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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