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Claims Examiner

2 months ago

Baton Rouge, United States Marsh LLC Full time

Torrent Technologies seeks candidates for an exciting opening in the Kalispell, MT, Overland Park, KS, or Remote Nationwide for a Claims Examiner.

What can you expect?

  • This is a highly visible position in our flood claims department where you will be supporting our clients.

  • In the first 30/60 days, you can expect to have one to one training to gain knowledge of the business and how we operate. Learning about flood insurance and claims. Learning the systems we use will be essential. You can expect to get acquainted with the team and by 90 days you can expect to be closing claims.

  • Work an 8-hour shift between the operation hours of 7:00am - 6:00pm Mon-Fri, hours will depend on business needs and time zone location

  • You would be joining a team of highly motivated and knowledgeable individuals

  • Obtain an ANFI designation and Federal Adjuster Authorization Certification

What is in it for you?

  • Work for a global company with a strong brand and strong results to match

  • Culture of internal mobility, collaboration, and valued partnership with HR from the business.

  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

  • Competitive pay and full benefits package – starting day one (medical, dental, vision, life insurance, generous 401k match).

  • Flexible work opportunities for work/life balance

  • Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

  • Handle non-routine complex issues pertaining to claims complications and claims processes, escalating where necessary, to ensure application of pertinent policy and action calculation of claims rates.

  • Review claim reports of high complexity to ensure accurate records are produced and distributed.

  • Distribute new claim notifications and updates to the team to ensure information shared is consistent and clear.

  • Ensure incoming documentation from clients and underwriters, guidance and feedback to colleagues are filed to keep documentation organized.

  • Inspect receipt of documentation by mail or phone to ensure operational excellence and to maintain ongoing and professional communication with insurers, clients, and underwriters to ensure that client and insurer-related materials are catalogued, distributed, and readily available to the team.

  • Review high volume of claim information on appropriate claim application(s) and ensure compliance with any local service standards to maintain accurate records for Claims Advisory.

  • Create standard templates for insurance claims forms and review templates for effectiveness to ensure support staff produce consistent deliverables.

  • Check claim files and ensures files with missing information are properly flagged and follow up correspondence is sent to insured or other involved persons for missing or supplemental information.

  • Identify potential policies and coverages for incoming claims, performing independent research to seek validation or clarification where necessary to add advantage to Claims Advisory and support claims analysts.

What you need to have? 

  • High School Diploma or GED

  • 2+ years of property and casualty claims experience

  • Proficiency in Microsoft Office Suite tools

  • Ability to work over-time, based on seasonal business needs

  • Professional phone skill set

  • Excellent verbal and written communication skill set

  • Ability to problem solve

  • Ability to obtain information from multiple sources and assimilate data.

  • Strong attention to detail.

What makes you stand out?

  • A college degree

  • Flood insurance experience, highly desirable

  • General construction knowledge

  • ANFI designation

  • Being an NFIP Authorized Adjuster

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com.

Torrent offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey.

Torrent Technologies is the leading flood insurance administrator in the US. Its integrated suite of business software platforms along with customer-focused service and support solutions have revolutionized the flood insurance landscape. Torrent is recognized for our deep flood insurance expertise and advanced technology capabilities. We provide market leading service and administration to Write Your Own (WYO) insurance companies and agents including direct access to both the National Flood Insurance Program (NFIP) and private insurance products. 

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Applications are accepted on an ongoing basis.

#TORRENT

The applicable base salary range for this role is $44,300 to $94,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: October 14, 2024