Concierge

4 weeks ago

Honolulu, United States *US AMR-Jones Lang LaSalle Americas, Inc. Full time

JLL is currently seeking a dynamic individual for the role of Concierge in Honolulu, HI. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.

Responsibilities:

  • Greets and assists all guests and property personnel in an efficient and courteous manner
  • Takes great pride in offering helpful, friendly service at all times
  • Defines, communicates, and maintains high standards of guest service at all times
  • Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
  • Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
  • Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
  • Informs and suggests opportunities to engage guests in Center-wide retailers and events
  • Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
  • Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
  • Answer and respond to tenant phone calls and e-mails for assistance throughout the day
  • Provide guidance and information as requested from tenants and visitors to the building
  • Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
  • Develop and maintain professional relationships with key employee and tenant contacts at the property

Qualifications:

  • Ability to work independently
  • Ability to communicate effectively and work with a team
  • Customer service oriented.
  • Strong event planning skills
  • Strong attention to detail.
  • Bilingual skill is a plus. Japanese and Korean language skills are preferred.
  • Have an outgoing, upbeat, and friendly personality.
  • Can easily decipher which services are most appropriate to offer mall guests.
  • Take pride and ownership of the success of the Host team.
  • Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
  • Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.

What's in it for you:

  • Join an industry leader and shape the future of commercial real estate 
  • Deep investment in cutting-edge technology to power your work 
  • Comprehensive and competitive benefits plan 
  • A supportive, caring and diverse work environment designed for your growth and well-being 

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