Customer Service Representative
1 month ago
Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Receive, investigate, and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.
Primary Duties/Responsibilities:
- Know and abide by company’s safety policy and procedures.
- Answer all incoming calls within Veolia’ standards.
- Respond to all customers inquiries and complaints.
- Schedule and communicate service orders to the Service and Meter Technicians.
- Ensure all service orders are complete.
- Process all customer payments, prepare daily deposits, maintain cash reports.
- Open and distribute incoming mail.
- Maintain customer files.
- Maintain active collections process adhering to business processes.
- Calculate, process and post customer billing adjustments.
- Comply with all company processes, procedures, S.O.P.s and work rules.
- Perform other clerical duties as necessary.
- Other duties as needed and assigned, within reasonable scope of the position, as determined by Veolia.
Qualifications
Education/Experience/Background:
- High School Diploma or equivalent required.
- 1-2 years of experience in office customer service.
Knowledge/Skills/Abilities:
- Excellent telephone skills.
- Good interpersonal skills.
- Good computer skills and knowledge of Microsoft Word and Excel.
- Good verbal and written communications skills.
- Good problem-solving abilities.
- Able to multi-task and prioritize work.
- Able to work under pressure and respect deadlines.
Required Certification/Licenses/Training:
- Valid driver’s license.
Physical Requirements:
- Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
- Sensory: Must be able to see, hear, speak clearly, and converse in English.
- Mental: Must be able to read, write, and compute simple math problems.
- Bi-lingual would be a huge plus but not required.
Additional Information
We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
We have other current jobs related to this field that you can find below
-
Customer Service Representative
1 month ago
Hyannis, United States Veolia Environnement SA Full timeCompany DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...
-
Customer Service Representative
2 weeks ago
Hyannis, United States Veolia Environnement SA Full timeCompany DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Veolia Environnement SA Full timeCompany DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Veolia Full timeJob DescriptionJob DescriptionCompany DescriptionAbout Veolia North AmericaA subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps...
-
Hyannis, United States Enterprise Holdings Full timeOverview: Enterprise Rent-A-Car in Orleans has an opening for a Seasonal Customer Service Representative. This is a temporary/Seasonal role for a maximum of 150 days during our seasonal months of May 1, 2024 to October 31, 2024. This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun...
-
Hyannis, Massachusetts, United States Enterprise Holdings Full timeOverview: Enterprise Rent-A-Car in Orleans has an opening for a Seasonal Customer Service Representative. This is a temporary/Seasonal role for a maximum of 150 days during our seasonal months of May 1, 2024 to October 31, 2024. This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment is fun...
-
Hyannis, United States Enterprise Holdings Full timeOverview: Enterprise Rent-A-Car in Orleans/Hyannis has an opening for a Seasonal Customer Service Representative. This is a temporary/Seasonal role for a maximum of 150 days during our seasonal months of May 1, 2024 to October 31, 2024. This is a great opportunity to work with a fantastic team with a well-known and highly regarded company. Our environment...
-
Customer Service and Sales Associate
2 weeks ago
Hyannis, Massachusetts, United States Hertz Full timeJob DescriptionWage: $16.50/hr + monthly commission The Customer Service and Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.Qualifications:Strong oral...
-
Customer Service Specialist
2 months ago
Hyannis, United States The Cape Cod Five Cents Savings Bank Full timeThe Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing su Customer Service, Customer Service Specialist, Specialist, Banking, Retail
-
Customer Service Specialist
2 months ago
Hyannis, United States The Cape Cod Five Cents Savings Bank Full time**SUMMARY**: The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also...
-
Customer Service Specialist
3 days ago
Hyannis, United States The Cape Cod Five Cents Savings Bank Full time**SUMMARY**: The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also...
-
Customer Service Specialist
2 weeks ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeSUMMARY: The Customer Service Specialist provides superior customer service by answering customer questions and assisting with issue resolution. The Specialist will assist in establishing and maintaining electronic banking relationships and provide ongoing support to drive digital adoption for our customers across all platforms. The Specialist will also...
-
Retail Customer Service Lead
2 weeks ago
Hyannis, Massachusetts, United States Ocean State Job Lot Full timeOcean State Job Lot JobID: 6ae44db6 bef1 406e 81ce c5b11c28e88c [Department Manager] As a Customer Service Lead at Ocean State Job Lot, you'll: Create a positive experience for each customer who visits the store and ensure all associates are trained in and follow the company's TREAT program; Be responsible for creating the front end schedule; Resolve...
-
Pharmacy Customer Service Associate
4 weeks ago
Hyannis, Massachusetts, United States Walgreens Full timeJob Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for...
-
Sales & Service Writer
1 month ago
Hyannis, United States Sullivan Tire & Auto Service Full timeJob Description Job Description Description: SIGN ON BONUS!! Description: Sullivan Tire, a leading tire and automotive service company, has been family operated for more than 67 years with over 1,200 employees and currently has an opportunity to be a Sales & Service Writer. The Sales and Service Writer will be a customer service focused...
-
Patient Access Representative
2 months ago
Hyannis, United States Cape Cod Healthcare Full timeTo obtain accurate and complete patient information and payer verification in a Customer focused manner, to assure expedient care and accurate billing **Description**: - Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy,...
-
Patient Access Representative
4 weeks ago
Hyannis, United States Cape Cod Healthcare Full timeTo obtain accurate and complete patient information and payer verification in a Customer focused manner, to assure expedient care and accurate billing **Description**: - Interview patient and/or patient representative to obtain required information necessary to complete the registration process in the hospital information system and maintains the accuracy,...
-
Per Diem Patient Access Representative
2 days ago
Hyannis, United States Harbor Health Services, Inc. Full timeHarbor Health is seeking a Per Diem Patient Access Representative to join our per diem pool at the Harbor Community Health Center in Hyannis. Seeking coverage for Tuesdays and Thursdays 7:30 AM - 8:15 AM and Wednesdays 7:30 AM - 5:00 PM The Patient Access Representative greets and assists patients entering the Health Center by: registering new patients;...
-
CDL Local Service Driver
7 hours ago
Hyannis, United States AmeriGas Full timeRequistion Number: 24270 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
-
Customer Support Associate
2 months ago
Hyannis, United States Atlantic Aviation Full timeJob Description Job Description Why You’ll Love This Customer Support Associate Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Seasonal Customer Support Associate position with Atlantic...
