Claims and Recovery Manager

Job Description
Claims and Recovery Manager /n Recovery and insurance interface /n Reports To: Director of Operations /n Status: Full-Time Exempt /n

Location:
Remote (United States). Midwest or East Coast preferred. /n Travel: Up to 40 to 50 percent nationally, to repair facilities, auctions, salvage yards, storage partners, and operational sites to inspect vehicles and manage recovery in the field. /n /n Compensation and Benefits /n This role is structured as a revenue-generating position. Earnings scale with recovery performance and are not capped. /n Base

Salary:
$70,000 to $75,000 based on experience /n Performance Incentive: Paid quarterly, tied to role KPIs. Because recovery is long-tail, incentives pay quarterly as claims resolve rather than monthly. /n Incentive is earned on: A percentage of insurance and subrogation dollars actually recovered, paid on collected amounts, not claimed amounts. /n Total Possible Yearly Compensation: $105,000 to $120,000. Specific percentages and KPI thresholds will be finalized in a working session using actual claims data. /n All incentive is paid quarterly on confirmed, collected dollars, reconciled against accounting. /n Also included: /n /n
- Annual performance bonus /n
- Equity participation based on company programs and role level /n
- Employer-paid health coverage, paid time off, and company holidays /n
- Travel reimbursement /n /n Position Summary /n Zeeba operates a growing national fleet of commercial vehicles across multiple U.
S. markets. We are hiring a Senior Subrogation and Claims Specialist to own recovery and the insurance interface end to end, treating recovery with discipline and urgency. /n This role owns the claims lifecycle from first notice through resolution: liability and coverage decisions, repair review, total loss versus repair decision input, and aggressive recovery across insurance, customer, and subrogation channels. It is currently a hands-on operator role, not a process-design or oversight-only seat. /n The successful candidate is direct, organized, and persistent, comfortable holding carriers, shops, and at-fault parties accountable, and able to build rapport that expedites recovery while escalating when needed. /n /n Primary Areas of Ownership /n /n
- Claims lifecycle end to end: first notice, liability and coverage decisions, and resolution. /n
- Recovery across insurance, customer, and subrogation channels. /n
- Repair estimate and supplement review, including catching inflated or improper repairs. /n
- Total loss versus repair decisioning tied to asset value and residual. /n
- Carrier and adjuster relationships, and the escalation path when needed /n
- Customer Certificate of Insurance (COI) review. /n /n

Key Responsibilities
/n /n
- Own claims from first notice through resolution, making liability and coverage decisions with documentation and discipline. /n
- Prepare and pursue subrogation like litigation: evidence, documentation, and timelines, using rapport to expedite and escalate when needed. /n
- Review repair estimates, photos and supplements for accuracy and quality. /n
- Review final repair work checking for quality and verify repair process completion. /n
- Make repair versus total loss decisions based on asset value, residual, and reconditioning economics, negotiating repair costs directly. /n
- Maximize recovery yield across insurance, customer, and subrogation, reducing leakage. /n
- Maintain carrier and vendor relationships that speed cycle time, and hold them accountable on quality, cost, and responsiveness. /n
- Track and report recovery metrics, cycle time, and outstanding claims for executive visibility. /n /n Preventative Systems /n Beyond resolving claims, this role builds the systems that help mitigate them and protect recoverable value: /n /n
- Pre and post-rental inspection standards with documented proof of condition, to properly assign and support liability when damage occurs. /n
- Repair network scorecards and audits to identify vendor specific quality or integrity concerns. /n
- Monitor repairs to identify vehicle specific damage trends, collaborate with Fleet Operations and Customer Success teams to help reduce repeat claims. /n
- Monitor and escalate open and aging claims to determine actions needed to push for resolution. /n
- Monitor customer specific files to identify opportunities to communicate and inform them on claims reducing strategies for safer fleet management. /n /n /n /n /n Key Performance Indicators /n /n
- Recovery yields across all insurance claims. /n
- Subrogation cycle time and collection rate. /n
- Leakage reduction on total loss and repair evaluations. /n
- Repair estimate reductions. /n
- Reduction of aging claim closure days. /n /n Requirements and Qualifications /n Experience. Multiple years in claims, subrogation, and recovery, ideally in fleet, rental, leasing, or auto insurance. Track record owning cl